Impact Guru | Social Care Knowledge Hub
Impact Guru is a practical, plain-English knowledge library for delivering high-quality, well-governed adult social care.
An extensive and growing collection of expert articles covering quality and safety, governance and assurance, CQC expectations, commissioning frameworks, workforce practice, digital delivery and more. Use the Hub to explore practical, step-by-step guidance on:
- 📈 Strengthening service quality, governance and compliance
- 👥 Embedding person-centred, values-led support
- 🔍 Preparing for and responding to CQC inspections
- ♻️ Turning day-to-day delivery into tender-ready evidence
- 💬 Communicating impact through outcomes and stories
- 🧠 Building confident, capable bid and management teams
- 🔍 Understanding commissioning and evaluation criteria
- 📝 Writing high-scoring tenders
While the Knowledge Hub is written mainly for providers, commissioners and bid teams — it is also widely used by frontline staff, families, advocates and people with lived experience to understand what good, safe, person-centred support should look like.
You can search the Knowledge Hub above or browse by topic below to explore free, practical articles, tools and insights. The Hub is designed to support day-to-day delivery, inspection readiness, commissioning conversations and high-scoring tenders.
📚 Browse the Social Care Knowledge Hub by Topic
Use the quick links and sections below to jump directly to specific service areas, themes and specialisms. All content is written in plain English for social care providers, commissioners and NHS-commissioned services. (Acronyms and Glossary)
Quick links: A · B · C · D · G · L · M · N · O · P · Q · S · W
🧠 Acquired Brain Injury (ABI) Services
- Service Models & Care Pathways
- Person-Centred Planning & Strengths-Based Support
- Communication & Neuro-Accessibility
- Cognition, Behaviour & Executive Function Support
- Positive Risk-Taking & Risk Enablement
- Workforce, Skill Mix & Practice Competence
- Quality, Safety & Governance
- Safeguarding, Capacity, Risk & Vulnerability
- Outcomes, Reablement & Independence
- Working With Commissioners, ICBs & Neuro Partners
- Transitions From Hospital, Rehab & Inpatient Settings
- Working With Families, Carers & Advocates
- Mental Health, Trauma & Dual Diagnosis in ABI
- Community, Employment & Meaningful Occupation
- Service Breakdown, Recovery & Improvement
🧩 Autism (Adult) Services
- Service Models & Care Pathways
- Person-Centred Planning & Strengths-Based Support
- Assessment, Eligibility & Transition to Adult Services
- Communication, Sensory Needs & Neuro Support
- Workforce, Skill Mix & Practice Competence
- Quality, Safety & Governance
- Distress, Behaviour Support & Emotional Regulation
- Mental Health, Trauma & Dual Diagnosis
- Positive Risk-Taking & Risk Enablement
- Safeguarding, Capacity, Consent & Human Rights
- Restrictive Practices, DoLS, LPS & Legal Safeguards
- Outcomes, Independence & Community Inclusion
- Housing, Supported Living & Environment Design
- Working With Commissioners, ICBs & System Partners
- Funding, Value for Money & Service Sustainability
📝 Bid Writing & Tendering
- Tender Strategy & Planning
- Tender Mindset & Messaging
- Procurement Processes & Law
- Bid Writing Principles
- Tender Reviews
- Tender Interviews
- Post-Tender Negotiation
- Common Tender Mistakes
🔁 Business Continuity
- Business Continuity Strategy & Assurance
- Governance, Roles & Accountability
- Business Impact Analysis
- Contingency Planning
- Risk Assessment & Scenario Planning
- Staffing Continuity
- IT & Systems Resilience
- Supply Chain & Partner Resilience
- Emergency Preparedness
- Incident Management & Escalation
- Service Disruption Response
- Communications & Stakeholder Notification
- Business Continuity Testing & Assurance
- Learning from Incidents & Disruptions
- Continuous Improvement & Continuity Maturity
🧭 CQC
- CQC Quality Statements & Assessment Framework
- CQC Registration & Provider Readiness
- CQC Inspection & On-Site Assessment
- CQC Assessment, Scoring & Rating Decisions
- Evidencing Compliance & Provider Assurance
- Governance, Leadership & Provider Oversight
- Outcomes, Impact & Quality Measurement
- Risk, Safeguarding & Restrictive Practice
- Workforce, Training & Practice Competence
- Digital Records, Data & Information Governance
- Improvement Plans, Recovery & Re-Inspection
- Notifications, Statutory Reporting & Duty of Candour
- Enforcement, Warnings & Regulatory Action
- Provider Risk Profiles, Intelligence & Monitoring
- Registered Manager Accountability & Liability
🧠 Dementia Services
- Service Models & Care Pathways
- Person-Centred Planning & Strengths-Based Support
- Assessment, Review & Changing Needs
- Transitions, Escalation & Crisis Prevention
- Communication & Life Story Work
- Distress, Behaviour Support & Meaningful Activity
- Environment, Design & Dementia-Friendly Settings
- Workforce, Skill Mix & Practice Competence
- Family, Carers & Partnership Working
- Positive Risk-Taking & Risk Enablement
- Medicines, Frailty, Falls & Safety
- Quality, Safety & Governance
- Outcomes, Evidence & Quality Assurance
- Safeguarding, Capacity, Consent & Human Rights
- End of Life Care & Advance Care Planning
💡 Digital & Innovation (sponsor this category)
- Digital Care Planning
- Assistive Technology
- Digital Inclusion
- Digital Records, Data & Information Governance
- Interoperability & System Integration
- Cyber Security & Digital Resilience
- Artificial Intelligence
- Remote Monitoring, Telecare & Sensors
- Digital Audit, Assurance & Compliance
- Digital Skills, Training & Workforce Adoption
- Technology & Digital Innovation in Tenders
- Digital Procurement & Contract Management
- Data Quality, Metrics & Performance Dashboards
- Digital Safeguarding & Technology-Enabled Harm
- Automation, Workflow & Operational Productivity
🏠 Domiciliary Care / Homecare ( sponsor this category )
- Service Models & Care Pathways
- Hospital Discharge & Reablement
- Transitions, Hospital Interfaces & System Flow
- Complex Care at Home
- Workforce, Scheduling & Rota Management
- Workforce Retention, Wellbeing & Sickness
- Digital, Scheduling & Assistive Technology
- Medication, MAR & Delegated Healthcare
- Risk Management, Safeguarding & Lone Working
- Quality, Compliance & CQC
- Supervision, Spot Checks & Quality Assurance
- Outcomes-Based Homecare & Evidencing Impact
- Demand, Capacity & Waiting List Management
- Commissioning, Contracts & Fee Structures
- End of Life, Palliative & Advanced Care at Home
🏛 Governance
- Governance & Leadership
- Board Assurance & Effectiveness
- Board Roles, Committees & Terms of Reference
- Organisational Structure & Accountability
- Decision-Making & Escalation
- Delegated Authority & Scheme of Delegation
- Risk Management & Compliance
- Internal Controls & Assurance Frameworks
- Quality Assurance & Auditing
- Learning, Incidents & Continuous Improvement
- Regulation & Oversight
- Regulatory Engagement & Inspection Readiness
- Governance in Tenders
- Procurement Act 2023 (live Feb 2025)
- Governance Templates & Documents
🧩 Learning Disability Services
- Service Models & Care Pathways
- Person-Centred Planning & Strengths-Based Support
- Total Communication, Accessibility & Inclusion
- Workforce, Skill Mix & Practice Competence
- Positive Risk-Taking & Risk Enablement
- Safeguarding, Restrictive Practices & Human Rights
- Quality, Safety & Governance
- Outcomes, Quality of Life & Impact Measurement
- Transitions, Life Stages & Continuity of Support
- Working With Commissioners, ICBs & System Partners
- Complex Needs, Distress & Behavioural Support
- Family, Carer & Circle of Support Involvement
- Hospital Avoidance, Admissions & Delayed Discharge
- Legal Frameworks, Capacity, Consent & Rights
- Technology, Assistive Tools & Digital Enablement
🧠 Mental Health Services
- Service Models & Care Pathways
- Community Mental Health & Integrated Models
- Access, Referral & Clinical Triage
- Crisis Support, Step-Down & Transitions
- Care Coordination, Continuity & Case Management
- Long-Term Mental Illness & Complex Needs
- Co-Production, Lived Experience & Personalisation
- Housing, Employment & Social Inclusion
- Physical Health, Dual Diagnosis & Parity of Esteem
- Risk Management, Safeguarding & Crisis Response
- Workforce, Clinical Oversight & Skill Mix
- Digital, Remote Monitoring & Access to Care
- Outcomes, Recovery & Impact Measurement
- Quality, Safety & Governance
- Working With ICBs, Trusts & System Partners
📚 Mini-Series
- Business Continuity — Mini Series
- Co-Production & Engagement — Mini Series
- Closing the Gap — Mini-Series
- Cultural & Identity Needs — Mini-Series
- Cyber Resilience in Social Care — Mini-Series
- Domiciliary Care Bid Writing — Mini-Series
- Families & Advocates in PCP — Mini-Series
- Learning Disability Bid Writing — Mini-Series
- Outcomes-Based Domiciliary Care — Mini-Series
- Person-Centred Planning in Social Care — Mini-Series
- Quality Assurance — Mini Series
- Reablement & Assistive Technology — Mini-Series
- Safeguarding — Mini Series
- Safeguarding: Types of Abuse — Mini-Series
- Social Value & Net Zero — Mini Series
- Supported Employment — Mini-Series
- Support Planning & Reviews — Mini-Series
- Technology & Digital Care — Mini Series
- Tender Review & Proofreading — Mini-Series
- Workforce Development & Retention — Mini Series
🏥 NHS & Integrated Community Services ( sponsor this category )
- Service Models & Care Pathways
- Workforce & Clinical Oversight
- Quality, Safety & Governance
- Outcomes & Impact Measurement
- Risk Management & Safeguarding
- Digital, Data & Interoperability
- Working With ICBs & System Partners
- Hospital Discharge, Flow & System Interfaces
- Performance, Capacity & Demand Management
- Contract Management, Provider Assurance
- Prevention, Population Health & Early Intervention
- Clinical Pathways, MDTs & Integrated Practice
- Health Inequalities, Access & Inclusion
- Medicines Management & Delegated Healthcare
- Urgent Care Interfaces, Crisis Response & Escalation
🌿 Older People & Ageing Well Services
- Service Models & Care Pathways
- Workforce, Skill Mix & Practice Competence
- Quality, Safety & Governance
- Person-Centred Planning & Strengths-Based Support
- Communication, Life Stories & Age-Friendly Practice
- Distress, Behaviour Support & Meaningful Activity
- Positive Risk-Taking & Risk Enablement
- Medicines, Frailty, Falls & Safety
- Safeguarding, Capacity, Consent & Human Rights
- End of Life Care & Advance Care Planning
- Family Partnership, Carer Support & Best Interests
- Outcomes, Independence & Community Inclusion
- Working With Commissioners, ICBs & System Partners
- Hospital Discharge, & Admission Avoidance
- Technology, Telecare & Digital Support
🧍 Person-Centred Approaches
- Core Principles & Values
- Co-Production, Choice & Control
- Tailoring Support to the Individual
- Strengths-Based Approaches
- Cultural & Identity Needs
- Involving Family & Advocates
- Support Planning & Reviews
- Outcomes-Focused & Goal-Led Support
- Recording & Evidencing Person-Centred Care
- Positive Risk-Taking & Risk Enablement
- Just Enough Support & Least Restrictive Practice
- Person-Centred Technology & Digital Enablement
- Accessible Information & Total Communication
- Mental Capacity, Consent & Best Interests Decisions
- Trauma-Informed Practice & Psychological Safety
🦽 Physical Disability Services
- Service Models & Care Pathways
- Person-Centred Planning & Strengths-Based Support
- Personal Care, Dignity & Independence
- Moving & Handling, Transfers & Mobility Support
- Equipment, Assistive Tech & Home Adaptations
- Fatigue, Pain & Energy Conservation Support
- Positive Risk-Taking & Risk Enablement
- Health Integration, Delegated Tasks & MDT Working
- Workforce, Skill Mix & Practice Competence
- Quality, Safety & Governance
- Safeguarding, Capacity, Consent & Human Rights
- Outcomes, Independence & Community Inclusion
- Transitions, Life Stages & Continuity of Support
- Communication & Accessible Information
- Family Partnership, Informal Carers & Networks
🌈 Positive Behaviour Support (PBS)
- PBS Principles & Values
- Ethical & Values-Based PBS Frameworks
- Human Rights, Legal & Ethical Decision-Making
- Understanding Behaviour
- Functional Assessment & Behavioural Formulation
- Environment & Routine
- Proactive Support Strategies
- Reactive Strategies & Incident Response
- PBS Staff Training
- PBS Coaching, Supervision & Practice Competency
- Co-Production & Family Involvement
- Restrictive Practices & Human Rights
- Restrictive Practice Reduction, Review & Governance
- Outcomes & Quality of Life
- PBS in Tenders
🔍 Quality Assurance
- Quality Standards & Assurance Frameworks
- Regulatory Alignment (CQC & Commissioners)
- Policies & Procedures
- Quality Monitoring Systems
- Audit & Compliance
- Internal Quality Reviews & Spot Checks
- Quality Data, KPIs & Performance Metrics
- Feedback & Complaints
- Learning from Incidents
- Service User Feedback & Co-Production
- Root Cause Analysis & Thematic Learning
- Continuous Improvement
- Quality Improvement Plans & Action Tracking
- Quality Assurance, Governance & Board Oversight
- Embedding Learning into Day-to-Day Practice
🛡️ Safeguarding
- Understanding Types of Abuse
- Mental Capacity, Consent & Decision-Making
- Incident Response, Protection & Escalation
- Multi-Agency Working
- Information Sharing, Confidentiality & Disclosure
- Safeguarding Investigations, Outcomes & Learning
- Culture & Leadership
- Making Safeguarding Personal
- Positive Risk-Taking
- Safeguarding Training & Competency
- Allegations Against Staff & Safe Employment Practice
- Safeguarding Audit, Assurance & Board Oversight
- Prevention & Early Intervention
- Reporting & Whistleblowing
- Safeguarding in Tenders
🏡 Supported Living
- Service Models & Best Practice
- Person-Centred Planning & Co-Production
- Transitions Into Supported Living
- Housing & Environmental Design
- Staffing & Rota Models
- Workforce Development & Specialist Skills
- PBS in Supported Living
- Risk Management & Safeguarding
- Outcomes, Quality & Regulation
- Working With Commissioners
- Supporting People With Complex & Multiple Needs
- Restrictive Practices, Capacity & Human Rights
- Governance, Assurance & Operational Oversight
- Working With Families, Advocates & Representatives
- Service Breakdown, Recovery & Remedial Action
🧑 Workforce, Recruitment & Retention
- Recruitment
- Staff Retention
- Staff Supervision & Monitoring
- Staff Training
- Continuous Professional Development (CPD)
- Workforce Planning
- Absence & Sickness Management
- Staff Wellbeing & Engagement
- Leadership Development
- Registered Manager Support
- Succession Planning
- Workforce Assurance
- Safe Staffing & Deployment
- Workforce Risk & Mitigation
- Performance Management & Capability
For readers working across international systems, we also maintain a separate US-focused knowledge hub covering adult social care, commissioning structures, and service delivery within the United States.
Visit the Impact Insights Hub (USA)
🌍 Social Value
- Social Value in Social Care & Tenders
- Environmental, Social & Governance (ESG) Alignment
- Social Value Policy, Priorities & Public Sector Duties
- Health Inequalities, Prevention & Early Intervention
- Co-Production, Lived Experience & Citizen Voice
- Equality, Diversity & Inclusion (EDI) in Social Value
- Local Employment, Skills & Workforce Development
- Fair Work, Pay & Responsible Employment
- Community Benefit & Local Partnerships
- Economic Social Value, Local Spend & Supply Chains
- SME, VCSE & Social Enterprise Engagement
- Net Zero & Environmental Sustainability
- Digital Inclusion, Access & Reducing Exclusion
- Innovation, Added Value & System-Wide Impact
- Measuring, Evidencing & Reporting Social Value
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