Privacy policy

Last updated: August 2026

Impact Guru Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit the Impact Guru website, use the Knowledge Hub or Intelligence Resources, purchase products or sponsorship subscriptions, commission content, contact us or engage with our professional services.

Impact Guru Ltd is a company registered in England and Wales under company number 16520599.

Registered office:
Impact Guru Ltd
Suite A
82 James Carter Road
Mildenhall
Bury St Edmunds
England
IP28 7DE

Who We Are

For the purposes of UK data protection law, Impact Guru Ltd is the data controller responsible for personal information collected through the Impact Guru website and associated services.

Impact Guru also provides the connected online purchasing environment for selected products and sponsorship opportunities delivered through Impact Insights USA.

Where an organisation purchases an Impact Insights product or sponsorship through the Impact Guru online store, Impact Guru Ltd may process the information required to administer the purchase, subscription, payment and associated fulfilment.

Information We May Collect

Depending on how you interact with us, we may collect and process information including:

  • name
  • email address
  • organisation or company name
  • job title or professional role
  • telephone number
  • website address
  • billing address and billing information
  • order and transaction information
  • products or sponsorship positions purchased
  • subscription status, renewal information and subscription-management activity
  • sponsorship materials supplied to us, including organisation name, logo, strapline and destination URL
  • commissioned-content briefs and supporting information
  • enquiry details and correspondence
  • consultancy and professional-service information
  • website usage and analytics information
  • cookie and consent preferences
  • technical information such as browser type, device type, operating system and IP address
  • information reasonably required to prevent fraud, protect transactions or maintain website security

We aim to collect only information that is reasonably necessary for the operation of our websites, online store, Knowledge Hubs, Intelligence Resources, sponsorship arrangements and professional services.

How We Collect Information

Information may be collected when you:

  • contact us by email or another communication channel
  • submit an enquiry
  • purchase a product or service through the Impact Guru online store
  • purchase, manage, pause, resume or cancel a sponsorship subscription
  • provide sponsorship materials following purchase
  • commission Knowledge Hub content
  • engage with consultancy or professional services
  • create or use functionality associated with an online customer account
  • browse the website
  • use Knowledge Hub or Intelligence Resource pages
  • interact with cookies, analytics or similar technologies

Some information may also be generated automatically through website, ecommerce, payment, security and analytics technologies when you interact with our websites or online store.

How We Use Personal Information

We may use personal information to:

  • respond to enquiries and correspondence
  • process and administer purchases
  • manage recurring sponsorship subscriptions and renewals
  • manage sponsorship arrangements and exclusive sponsorship positions
  • publish approved sponsor information supplied for a sponsorship placement
  • deliver commissioned Knowledge Hub content
  • provide consultancy and professional services
  • administer customer relationships
  • issue invoices, maintain transaction records and manage accounting requirements
  • communicate about purchases, subscriptions or services
  • manage cancellations, refunds, failed payments and payment queries
  • improve website performance, navigation and user experience
  • understand how our websites and professional resources are used
  • prevent fraud, misuse and security threats
  • establish, exercise or defend legal rights
  • comply with legal, tax, accounting and regulatory obligations

We do not sell personal information to third parties.

Shopify, Online Purchases and Subscriptions

The Impact Guru online store uses Shopify to provide ecommerce and related functionality.

When you make a purchase or manage a recurring subscription, information necessary to process and administer the transaction may be processed through Shopify and relevant payment providers.

This may include customer information, billing details, order information, subscription information, transaction records and technical information associated with the purchase.

Impact Guru does not need to receive or store complete payment-card details where those details are processed securely by the relevant payment provider.

Recurring sponsorship subscriptions may generate information relating to subscription status, renewal dates, successful or unsuccessful payments, cancellations, pauses, resumptions and other subscription-management activity.

This information may be used where necessary to administer the subscription and determine whether an exclusive sponsorship position remains active and reserved.

Purchases for Impact Insights USA

Impact Guru and Impact Insights operate as connected professional knowledge platforms.

Selected Impact Insights USA products and sponsorship opportunities may be purchased through the Impact Guru UK Shopify store.

Where you purchase a product or sponsorship for Impact Insights, information associated with that purchase may be processed by Impact Guru Ltd for purposes including payment administration, subscription management, fulfilment, customer communication, accounting and sponsorship administration.

The fact that a sponsorship placement or commissioned resource is delivered through Impact Insights does not require customers to use a separate ecommerce account or payment environment.

Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

The lawful basis used will depend on the information and the reason it is being processed.

We may rely on:

  • Contract — where processing is necessary to take steps at your request before entering into a contract or to provide and administer a product, sponsorship, commission or professional service you have purchased or requested.
  • Legitimate interests — where processing is reasonably necessary for operating, protecting and improving our business, websites and professional platforms, managing appropriate business relationships, maintaining records, understanding use of our services, preventing misuse and protecting our legitimate commercial interests, provided those interests are not overridden by your rights and interests.
  • Legal obligation — where information must be processed or retained to comply with applicable legal, tax, accounting, regulatory or other obligations.
  • Consent — where applicable law requires us to obtain your consent before particular processing takes place, including certain uses of cookies or similar technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.

Our Legitimate Interests

Where we rely on legitimate interests, these may include:

  • operating and developing Impact Guru and connected professional knowledge platforms
  • administering customer and professional relationships
  • maintaining appropriate business and transaction records
  • protecting the security and integrity of our websites and services
  • preventing fraud, misuse and inappropriate activity
  • understanding and improving website and resource performance
  • protecting editorial independence and professional credibility
  • establishing, exercising or defending legal rights

We consider whether the processing is necessary and proportionate and whether your rights and interests override our legitimate interests.

Website Analytics, Cookies and Similar Technologies

Our websites may use cookies, analytics and similar technologies to operate website functionality, understand website usage, improve performance and support website management.

Some cookies may be necessary for functions such as ecommerce, security, customer accounts, checkout or subscription management.

Other technologies, including certain analytics or measurement technologies, may be non-essential.

Where consent is required by applicable law for non-essential cookies or similar technologies, these technologies should only be used in accordance with the consent choices available to you.

Analytics information may include pages visited, referral sources, approximate geographic information, device information, browser information and interactions with website content.

You may be able to manage applicable cookie choices through the consent controls provided on the website and through your browser or device settings.

Information Sharing and Service Providers

We may share personal information with trusted service providers where reasonably necessary to operate our websites, process purchases or provide our services.

These may include:

  • Shopify and ecommerce service providers
  • payment processors and financial service providers
  • website hosting and infrastructure providers
  • analytics and technology providers
  • email and communication services
  • accounting and bookkeeping services
  • professional advisers
  • security, fraud-prevention and technical service providers

We only share information where there is an appropriate reason to do so and seek to use providers that maintain appropriate data-protection and security arrangements.

We may also disclose personal information where required by law, regulation, court order or other lawful process, or where reasonably necessary to establish, exercise or defend legal rights.

International Data Transfers

Some technology, ecommerce, payment, analytics or other service providers used in operating our websites and services may process information outside the United Kingdom.

This means personal information may, in some circumstances, be transferred to or processed in countries outside the UK.

Where UK data protection law requires safeguards for an international transfer, we seek to rely on an appropriate lawful transfer mechanism or other protection recognised under applicable law.

The operation of Impact Insights as a USA-facing professional platform may also involve communications or business activity involving organisations located outside the United Kingdom.

Public Sponsor Information

Where an organisation purchases sponsorship, certain information is supplied specifically for public display as part of the sponsorship placement.

This may include:

  • organisation name
  • organisation logo
  • sponsor strapline
  • approved destination URL

By providing these materials for an activated sponsorship, the sponsoring organisation understands that they are intended to be displayed publicly on the relevant Impact Guru or Impact Insights sponsorship position.

Sponsors should not provide personal information for public display unless they have an appropriate basis and authority to do so.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or inappropriate disclosure.

We also use established third-party platforms and payment infrastructure for functions such as ecommerce and payment processing rather than unnecessarily collecting sensitive payment information ourselves.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any subsequent legitimate or legal requirements.

The appropriate retention period depends on the nature of the information and why it is held.

For example, transaction, contractual, invoicing and accounting records may need to be retained for longer periods to meet legal, tax, financial or record-keeping requirements.

Correspondence, sponsorship information, commissioned-content information and professional-service records may be retained for an appropriate period where reasonably necessary to administer the relationship, resolve queries, maintain records or establish, exercise or defend legal rights.

Information that is no longer reasonably required will be deleted, anonymised or otherwise securely disposed of where appropriate.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of personal information in certain circumstances
  • request restriction of processing in certain circumstances
  • object to processing based on legitimate interests in certain circumstances
  • request data portability where applicable
  • withdraw consent where processing is based on consent
  • raise concerns about how your personal information has been handled

These rights are not absolute and may be subject to exemptions or conditions under applicable data protection law.

Requests can be made using the contact details provided below.

Third-Party Websites

Impact Guru and Impact Insights may contain links to third-party websites, including sponsor websites, organisations, professional resources and external services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

Users should review the privacy information provided by any external website or service they choose to use.

Children's Privacy

Impact Guru and Impact Insights are intended primarily for professional, organisational and business audiences.

Our commercial products, sponsorship opportunities and professional services are not directed at children.

We do not knowingly seek to collect personal information from children through these services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our websites, services, ecommerce arrangements, technology, legal requirements or business operations.

The latest version will be published on this page and identified by the updated date shown at the beginning of the policy.

Contact

If you have questions about this Privacy Policy, wish to exercise a data-protection right or have concerns about how your personal information has been handled, please contact:

Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com

Complaints to the Information Commissioner's Office

If you are dissatisfied with how Impact Guru Ltd has handled your personal information, you may have the right to make a complaint to the UK Information Commissioner's Office (ICO).

We would welcome the opportunity to address your concerns directly first, but this does not affect your right to contact the ICO.