Shipping policy
Shipping, Delivery and Fulfilment Policy
Impact Guru Ltd primarily provides digital products, commissioned professional content and sponsorship opportunities through the Impact Guru online store.
No physical goods are normally sold or shipped through this website. As a result, standard postal shipping rates, delivery times and physical returns do not normally apply.
Sponsorship Purchases
Sponsorship opportunities purchased through the Impact Guru online store are fulfilled digitally through the relevant Impact Guru UK or Impact Insights USA professional knowledge platform.
Depending on the product selected, this may include:
- Knowledge Hub Category Sponsorship
- International Knowledge Hubs Sponsorship
- Country Knowledge Hub Sponsorship
- Intelligence Hub Sponsorship
- Individual Intelligence Resource Sponsorship
Where a sponsorship product offers both Impact Guru UK and Impact Insights USA options, the selected product or variant determines the platform or sponsorship position to which the purchase applies.
No physical item is shipped following a sponsorship purchase.
Sponsorship Fulfilment
After purchasing a sponsorship, the sponsoring organisation should provide the materials specified on the relevant product page.
These will normally include:
- organisation name
- sponsor logo
- sponsor strapline
- approved destination URL
Where possible, sponsorship materials should be sent from the email address associated with the purchase so that they can be matched easily to the relevant order.
Once all required materials have been received and sponsor suitability has been confirmed, we aim to make the sponsorship placement live within 24 hours of receipt.
If clarification or amendments are reasonably required before activation, fulfilment may take longer while these matters are resolved.
Impact Insights USA Purchases
Selected sponsorships and commissioned-content products for Impact Insights USA are purchased through the connected Impact Guru UK Shopify store.
These purchases are still fulfilled digitally on the selected Impact Insights page, Knowledge Hub, category or Intelligence Resource.
The use of the Impact Guru checkout does not mean that a physical product will be delivered from the United Kingdom or that a USA sponsorship placement will appear on Impact Guru UK.
The product and platform selected during purchase determine where the applicable digital sponsorship or commissioned content is delivered.
Commissioned Knowledge Hub Articles
Commissioned Knowledge Hub Articles are professional digital content and are not physical products.
Following purchase, the commissioning organisation provides the information and brief required for production in accordance with the relevant product information and Commissioned Knowledge Articles Terms & Conditions.
The resulting content is produced and delivered through the agreed digital publication process on Impact Guru UK or Impact Insights USA, according to the platform selected during purchase.
Production and publication times depend on the size of the commission, availability of required information, editorial review and any reasonable clarification required during production.
Digital Products and Resources
Where downloadable products, documents, templates or other digital resources are offered through the store, delivery will normally take place electronically.
This may include access through the website, electronic delivery, a download facility or another digital method identified on the relevant product page.
No physical shipment should be expected unless a product page expressly states otherwise.
Recurring Sponsorship Subscriptions
Monthly and annual sponsorship subscriptions do not generate a new physical delivery at each renewal.
Successful renewal maintains the applicable digital sponsorship position for the next paid sponsorship period, subject to the applicable sponsorship terms, continued suitability and any other conditions identified for the product.
Cancellation, renewal, pause and refund arrangements are governed by the applicable sponsorship terms, subscription arrangements and Return and Refund Policy.
Delivery Problems
If you have completed a purchase but have not received the expected digital fulfilment, confirmation or communication, please contact Impact Guru.
When contacting us, please use the email address associated with your order where possible and provide sufficient information for the purchase to be identified.
Physical Goods
Impact Guru does not currently operate the online store as a physical-goods retailer.
If physical materials are ever offered as part of a specific product or arrangement, the applicable shipping method, costs, delivery area and other relevant terms will be stated separately before purchase or agreed in writing.
Contact
Questions regarding digital delivery, sponsorship activation or fulfilment should be directed to:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com