Articles

Turning Feedback Into Commissioning Evidence: Outcomes, Value and Contract Assurance

Feedback is strongest when it is converted into measurable improvement and linked to commissioning priorities. This article sets out how adult social care providers can turn service user feedback and...

Evidencing Co-Production for CQC: What Inspectors Look For and How to Prove It

Co-production is only meaningful if it changes day-to-day practice and can be evidenced under scrutiny. This article explains how adult social care providers can evidence service user feedback and co-production...

Using Complaints, Concerns and Informal Feedback as a Single Learning System

Complaints, concerns and informal feedback are often managed separately, weakening learning and increasing risk. This article shows how adult social care providers can integrate all feedback sources into a single...

Embedding Service User Feedback Into Governance, Audit and Board Assurance

Collecting feedback is not enough if it never reaches governance forums or informs strategic decisions. This article explains how adult social care providers can embed service user feedback and co-production...

Designing Inclusive Feedback and Co-Production for People With Communication Needs and Complex Presentations

Standard surveys and meetings exclude many people using adult social care services. This article sets out how to design inclusive feedback and co-production for people with communication needs, distress, trauma...

Turning Service User Feedback Into Measurable Outcomes, KPIs and Evidence for Commissioners

Feedback only becomes meaningful when it changes practice and can be evidenced through outcomes. This article shows how adult social care providers can convert service user feedback and co-production into...

Embedding Service User Co-Production Into Quality Governance and Assurance

Co-production fails when it sits outside governance and quality systems. This article explains how to embed service user feedback and co-production into audits, quality reviews, and leadership oversight so it...

Using Service User Feedback to Reduce Risk, Restrictive Practices and Safeguarding Concerns

Feedback is often the earliest indicator of emerging risk, restrictive practice, or safeguarding failure. This article explains how adult social care providers can systematically use service user feedback and co-production...

Turning Feedback Into Measurable Improvement: A Practical Co-Production Cycle for Social Care

Gathering feedback is easy; proving it changed anything is harder. This article shows how to run an improvement cycle that starts with service user voice, tests changes safely, and evidences...

Building a Service User Feedback and Co-Production System That Stands Up to Scrutiny

Feedback systems fail when they are informal, inconsistent, or disconnected from decision-making. This article sets out a practical, auditable approach to service user feedback and co-production in adult social care,...