News

Using Communication to Maintain Identity and Di...

Communication shapes dignity, identity and trust in older people’s services. This article explains how everyday communication practices protect dignity, reduce complaints and meet regulatory expectations.

Supporting Communication When Hearing, Vision a...

Older people with sensory loss are at higher risk of distress, withdrawal and safeguarding concerns. This article sets out how services must adapt communication practices, evidence effectiveness and meet commissioner...

Reducing Distress Through Communication in Olde...

Distress is often triggered by rushed communication, loss of control and unclear routines. This article explains how services can use communication to prevent distress, evidence impact, and meet commissioner priorities...

Creating Life Story Tools That Staff Actually U...

Life story work only improves outcomes when it is practical, updated and used daily. This article shows how to design life story tools that staff use consistently, with operational examples,...

Age-Friendly Communication Environments in Olde...

Communication is shaped as much by environment as by words. This article explores how age-friendly environments support communication, reduce distress and improve outcomes in older people’s services, with practical delivery...

Communication, Life Story Work and Supporting I...

Maintaining identity is central to wellbeing in later life. This article explains how communication and life story work can actively protect identity, dignity and self-worth in older people’s services, with...