Articles

Using Communication to Maintain Identity and Dignity in Older People’s Services

Communication shapes dignity, identity and trust in older people’s services. This article explains how everyday communication practices protect dignity, reduce complaints and meet regulatory expectations.

Supporting Communication When Hearing, Vision and Sensory Loss Affect Older People

Older people with sensory loss are at higher risk of distress, withdrawal and safeguarding concerns. This article sets out how services must adapt communication practices, evidence effectiveness and meet commissioner...

Reducing Distress Through Communication in Older People’s Services

Distress is often triggered by rushed communication, loss of control and unclear routines. This article explains how services can use communication to prevent distress, evidence impact, and meet commissioner priorities...

Creating Life Story Tools That Staff Actually Use in Older People’s Services

Life story work only improves outcomes when it is practical, updated and used daily. This article shows how to design life story tools that staff use consistently, with operational examples,...

Age-Friendly Communication Environments in Older People’s Services

Communication is shaped as much by environment as by words. This article explores how age-friendly environments support communication, reduce distress and improve outcomes in older people’s services, with practical delivery...

Communication, Life Story Work and Supporting Identity in Older People’s Services

Maintaining identity is central to wellbeing in later life. This article explains how communication and life story work can actively protect identity, dignity and self-worth in older people’s services, with...

Using Life Story Work to Reduce Distress and Improve Emotional Wellbeing in Older People

Distress in older people’s services is often preventable. This article shows how structured life story work can reduce anxiety, improve emotional wellbeing, and provide measurable outcomes for commissioners and regulators.

Older People & Ageing Well: Accessible Communication and Information in Day-to-Day Care

Accessible communication is a legal, safeguarding and quality requirement in older people’s services. This article explains how to design and deliver accessible information in daily care, evidence compliance, and meet...

Life Story Work That Actually Changes Outcomes in Older People’s Services

Life story work often fails because it becomes a document, not a practice system. This article shows how to design life story tools staff will use, embed them into rotas,...

Older People & Ageing Well: Communication, Life Story Work and Age-Friendly Practice in Regulated Services

Clear, respectful communication is a safeguarding and quality issue in older people’s services. This article shows how to build life story work into daily routines, reduce avoidable distress, and evidence...