Refund policy
Return and Refund Policy
Impact Guru Ltd provides sponsorship opportunities, commissioned professional content and digital knowledge resources through the Impact Guru online store.
Because many products supplied through the store are digital, commissioned, customised, capacity-limited or involve the reservation of an exclusive sponsorship position, they cannot generally be returned in the same way as physical goods.
This policy explains how cancellations, refunds and payment errors are handled.
Sponsorship Subscriptions
Impact Guru offers recurring sponsorship opportunities across Impact Guru UK and, where identified on the relevant product page, Impact Insights USA.
These may include:
- Knowledge Hub Category Sponsorship
- Country Knowledge Hub Sponsorship
- International Knowledge Hub Sponsorship
- Intelligence Hub Sponsorship
- Individual Intelligence Resource Sponsorship
Many sponsorship positions are exclusive and capacity-limited. Once activated, the selected position is reserved for the sponsoring organisation for the applicable paid sponsorship period, subject to continued sponsor suitability and compliance with the applicable sponsorship terms.
Monthly Sponsorship Cancellations and Refunds
Monthly sponsorship subscriptions renew automatically each month.
You may cancel a monthly sponsorship at any time before the next scheduled renewal payment.
Cancellation prevents the next monthly renewal charge. Your sponsorship will normally remain live until the end of the monthly sponsorship period that has already been paid for.
Payments already collected for a monthly sponsorship period are non-refundable simply because the sponsor subsequently chooses to cancel.
No pro-rata refund will normally be provided for unused days within a monthly sponsorship period where the sponsor asks for the placement to be removed before the end of that paid period.
At the end of the paid sponsorship period, the position may be released and made available to another suitable organisation.
Annual Sponsorship Cancellations and Refunds
Annual sponsorship subscriptions are paid in advance and provide 12 months of sponsorship for the equivalent cost of 10 monthly payments.
You may cancel the recurring annual subscription at any time before the next scheduled annual renewal payment.
Cancellation prevents the next annual renewal charge. The sponsorship remains live until the end of the annual sponsorship period already paid for, subject to continued sponsor suitability and compliance with the applicable sponsorship terms.
Payments for an annual sponsorship period are non-refundable simply because the sponsor subsequently chooses to cancel the subscription or no longer wishes to use the sponsorship for the remainder of the paid term.
No pro-rata refund will normally be provided for the unused portion of an annual sponsorship period where the sponsor voluntarily withdraws before the end of the paid term.
At the end of the paid annual period, the position may be released and made available to another suitable organisation.
Paused Sponsorship Subscriptions
Where the subscription system provides the ability to pause a sponsorship subscription, pausing does not reserve or protect the exclusive sponsorship position.
Impact Guru may suspend or remove the sponsor placement while payments are paused and may make the relevant sponsorship position available to another suitable organisation.
If another organisation secures the position while a subscription is paused, the previous sponsor does not have an automatic right to reclaim that position.
Resumption of a paused sponsorship therefore remains subject to the original position still being available, continued sponsor suitability and the applicable sponsorship terms.
A pause does not create an entitlement to a refund of sponsorship payments already collected.
Sponsorship Declined Before Activation
All sponsorship positions remain subject to professional relevance, suitability and availability.
If Impact Guru declines a sponsorship following purchase and the sponsorship has not been activated, the payment received for that sponsorship will be refunded.
Impact Guru may decline a sponsorship where there are reasonable concerns regarding professional relevance, credibility, misleading claims, inappropriate products or services, conflicts with editorial independence or wider suitability.
Sponsorship Ended by Impact Guru
Impact Guru may suspend or end a sponsorship where there is a material breach of the applicable sponsorship terms or where continued sponsorship creates reasonable concerns regarding professional suitability, misleading claims, inappropriate products or services, editorial independence or reputational risk.
Where sponsorship is ended because of a material breach by the sponsor, a refund will not normally be provided.
Where Impact Guru ends an active sponsorship for reasons unrelated to a breach or conduct by the sponsor, any appropriate refund for the unused paid period will be considered fairly in light of the circumstances and applicable legal requirements.
Commissioned Knowledge Hub Articles
Commissioned Knowledge Hub Articles are bespoke professional content produced specifically in response to an organisation's commission.
Because work is individually commissioned and production capacity is allocated to the order, payments become non-refundable once substantive work on the commissioned content has commenced.
If an organisation asks to cancel a commissioned article order before work has commenced, Impact Guru will review the cancellation and refund request according to the circumstances of the order and any work or preparation already undertaken.
If Impact Guru declines a proposed commissioned article before substantive work begins and an acceptable alternative topic cannot be agreed, any payment received for the unproduced commission will be refunded.
Once commissioned content has been substantially produced or delivered, refunds will not normally be available because the commissioning organisation subsequently decides not to proceed with publication.
Digital Products and Downloads
Where Impact Guru supplies downloadable resources, templates, digital products or other immediately accessible digital content, refunds will generally not be available once the digital content has been supplied, accessed or downloaded, subject to any rights that apply under law.
This reflects the nature of digital products, which cannot ordinarily be returned once supplied.
If a digital product is defective, materially different from its description or cannot be accessed because of a problem attributable to Impact Guru, please contact us so that we can investigate and provide an appropriate remedy.
Duplicate, Incorrect or Unauthorised Payments
If you believe that a payment has been duplicated, taken incorrectly or otherwise processed in error, please contact Impact Guru as soon as possible.
Genuine payment or billing errors will be investigated and corrected where appropriate.
If you do not recognise a transaction, you should also contact your payment provider promptly where appropriate.
Refund Processing
Where a refund is agreed, it will normally be returned using the original payment method wherever possible.
The time taken for an approved refund to appear in your account may depend on Shopify, the payment provider, your bank or card issuer and is therefore not always within Impact Guru's direct control.
No Physical Returns
The products currently covered by this policy are primarily sponsorship, commissioned content and digital products or services.
Accordingly, there is normally no physical product to return to Impact Guru.
Statutory Rights
Nothing in this Return and Refund Policy excludes, restricts or overrides any statutory rights or remedies that cannot lawfully be excluded.
Where applicable consumer protection legislation or other mandatory legal requirements provide additional cancellation, refund or digital-content rights, those rights will continue to apply.
Relationship With Sponsorship Terms
This Return and Refund Policy should be read alongside the applicable sponsorship product information, Sponsorship Subscription Cancellation, Renewal and Pause Policy and Knowledge Hub Sponsorship Terms & Conditions.
Where a sponsorship is purchased for placement on Impact Insights USA through the Impact Guru UK Shopify store, payment and subscription administration remain subject to the applicable Impact Guru purchasing terms while the sponsorship placement itself is delivered on Impact Insights.
Contact
Questions about a cancellation, refund or payment should be directed to:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com
Where possible, please contact us using the email address associated with your order and include sufficient information for us to identify the relevant purchase or subscription.