Articles

Policies and Procedures in Quality Assurance: From Policy to Practice

Quality assurance doesn’t live in policies — it’s proven through practice. This guide explains how to design, apply and evidence QA policies and procedures that drive compliance, improvement, and confidence...

Social Care Mini-Series — Tendering, Safeguarding & Person-Centred Practice

A growing collection of complete 7-part mini-series exploring social care tenders, safeguarding, person-centred planning, outcomes, reablement, and more — designed to strengthen your bids and inspection evidence.

How to Evidence Staff Awareness of Your Policies in Tenders

Commissioners want to know your team doesn’t just have policies — they understand and follow them. Here’s how to prove it.

Why “We Have a Policy” Isn’t Enough — What Commissioners Actually Want

Commissioners don’t just want to know your policies exist — they want proof they’re implemented, reviewed and understood by staff.

Turning Policies into Practice: How to Evidence It in Tenders

Anyone can write “We follow CQC policies” — but can you prove it? Here’s how to show your policies are lived, not laminated.

Are Your Policies CQC-Ready — or Just Sitting in a Folder?

Having policies isn’t enough. Commissioners and CQC want to see how you use them — not just that you have them.

The One Policy Every Provider Forgets (And Why It’s Costing You Marks)

ome policies feel obvious — others get overlooked. But forgetting this one could mean the difference between an average score and a winning bid.

Policies Are Not Paperwork — They’re How You Prove Quality

Commissioners don’t just want to know what you do — they want to see it’s written down, followed, and reviewed.

From Document to Action: Making Policies Work for Staff, CQC and Commissioners

Social care policies aren’t just for show. Here’s how to ensure yours are living documents — not forgotten files.