News

Social Care Mini-Series — Tendering, Safeguardi...

A growing collection of complete 7-part mini-series exploring social care tenders, safeguarding, person-centred planning, outcomes, reablement, and more — designed to strengthen your bids and inspection evidence.

Are You Listening? How Frontline Feedback Drive...

Great services listen — not just to complaints, but to everyday staff and service user insights.

Beyond the Complaints Log — Showing Real Learni...

Logging complaints isn’t enough. Show commissioners how you learn, change, and improve because of them.

Complaints Are a Gift — If You Treat Them That Way

Most providers say they welcome complaints — but how you handle them says more than your policy ever will.

How to Encourage Honest Feedback from People Us...

Feedback is only useful if it’s honest. Here’s how to create safe, accessible ways for people to share how they really feel.

Staff Feedback Is Your Secret Quality Tool

Your frontline team sees things managers can miss. Use their insight to drive real improvement