Cancellation policy
Sponsorship Subscription Cancellation, Renewal and Pause Policy
This policy applies to recurring sponsorship subscriptions purchased through the Impact Guru online store.
It covers sponsorship positions including:
- Knowledge Hub Category Sponsorship
- Country Knowledge Hub Sponsorship
- International Knowledge Hub Sponsorship
- Intelligence Hub Sponsorship
- Individual Intelligence Resource Sponsorship
It applies to sponsorship positions delivered on Impact Guru UK and, where purchased through the same Impact Guru checkout environment, sponsorship positions delivered on Impact Insights USA.
This policy relates specifically to recurring sponsorship subscriptions and does not govern separate consultancy, bid writing or professional service engagements that are subject to their own agreements.
Monthly Sponsorship
Monthly sponsorship subscriptions renew automatically each month using the payment method associated with the subscription.
You may cancel your monthly sponsorship at any time before the next scheduled renewal payment.
Cancellation prevents the next monthly renewal charge. Your sponsorship will normally remain live until the end of the monthly sponsorship period that has already been paid for.
At the end of that paid period, the sponsor logo, strapline and outbound link may be removed and the exclusive sponsorship position may immediately be made available to another suitable organisation.
Payments already collected for a monthly sponsorship period are not automatically refunded because the subscription is subsequently cancelled.
Any refund entitlement remains subject to the applicable sponsorship terms, legal rights where relevant and the circumstances of the transaction.
Annual Sponsorship
Annual sponsorship subscriptions are paid in advance and provide 12 months of sponsorship for the equivalent cost of 10 monthly payments.
Annual subscriptions renew automatically each year unless cancelled before the next scheduled annual renewal payment.
You may cancel the recurring annual subscription at any time before the next annual renewal date.
Cancellation prevents the next annual renewal charge. Your sponsorship remains live until the end of the 12-month sponsorship period that has already been paid for, subject to continued sponsor suitability and compliance with the applicable sponsorship terms.
At the end of that paid annual period, the sponsor placement may be removed and the exclusive sponsorship position may immediately be made available to another suitable organisation.
Cancellation does not ordinarily result in a refund of the annual sponsorship period already purchased.
Pausing a Sponsorship Subscription
Where the Shopify subscription system provides a pause option, a sponsor may temporarily pause recurring subscription payments.
Pausing a subscription does not reserve or protect the exclusive sponsorship position.
When a sponsorship subscription is paused, Impact Guru may suspend or remove the sponsor placement and make the relevant category, hub, country or Intelligence Resource sponsorship position available to another suitable organisation.
If another organisation secures the position while the original subscription is paused, the previous sponsor will not have an automatic right to reclaim that position when attempting to resume the subscription.
Any resumed sponsorship therefore remains subject to:
- the original sponsorship position still being available
- continued professional relevance and suitability
- the applicable sponsorship price and terms at the time of resumption
- confirmation by Impact Guru
Organisations wishing to retain an exclusive sponsorship position continuously should keep their subscription active rather than pause it.
What Happens When a Sponsorship Ends?
Once the paid sponsorship period has ended and no further renewal payment has been made, the sponsorship position is no longer reserved.
Impact Guru may then:
- remove the sponsor logo, strapline and outbound link
- mark the sponsorship position as available
- offer the position to another suitable organisation
- accept a new subscription for that sponsorship position
Cancellation of one sponsorship subscription does not automatically cancel any other sponsorship positions held by the same organisation.
Where an organisation holds several sponsorship positions, each subscription is treated separately unless otherwise expressly agreed.
Exclusive Positions and Availability
Each sponsorship position is offered on an exclusive basis within its defined scope.
Exclusivity applies while the relevant sponsorship position is covered by:
- an active and paid monthly sponsorship subscription
- a fully paid annual sponsorship period that has not yet ended
A cancelled sponsorship remains exclusive only until the end of the period already paid for.
A paused, expired, unpaid or otherwise inactive subscription does not guarantee continued exclusivity or future availability.
Once a position becomes available, Impact Guru may accept sponsorship from another suitable organisation without being required to hold or reserve the position for the previous sponsor.
Failed or Unsuccessful Payments
If a recurring sponsorship payment fails, the payment provider or Shopify subscription system may attempt to collect the payment again in accordance with the payment and subscription settings in force at the time.
Impact Guru reserves the right to suspend sponsorship visibility where payment remains outstanding.
If a subscription becomes inactive, cancelled, expired or remains unpaid, the exclusive sponsorship position may be released and made available to another suitable organisation.
Restoring a subscription after a failed or extended unpaid period does not guarantee that the original sponsorship position will still be available.
Changing or Moving a Sponsorship
A sponsorship subscription relates to the specific category, hub, country, platform or Intelligence Resource selected at purchase.
A sponsor does not automatically have the right to transfer an active sponsorship subscription to another sponsorship position.
If you wish to change the sponsorship position you hold, please contact Impact Guru before making the change.
Any alternative position remains subject to availability, professional suitability and the applicable pricing and terms at that time.
Where practical, Impact Guru may agree to facilitate a change between available sponsorship positions, but this is not guaranteed.
Multiple Sponsorship Positions
An organisation may hold more than one sponsorship position where those positions remain available and professionally relevant.
This may include multiple Knowledge Hub categories, Country Knowledge Hubs, Intelligence Resources or sponsorship positions across Impact Guru UK and Impact Insights USA.
Each sponsorship position retains its own subscription status, renewal cycle and exclusivity.
Cancellation, pause, expiry or payment failure affecting one sponsorship position does not automatically affect another active subscription held by the same organisation.
Sponsor Suitability and Editorial Independence
All sponsorship remains subject to professional relevance, suitability and editorial independence.
Impact Guru may decline, suspend or end a sponsorship where there are reasonable concerns regarding:
- professional relevance or credibility
- misleading or unverifiable claims
- inappropriate products or services
- reputational risk
- conflicts with editorial independence
- material breaches of the applicable sponsorship terms
Sponsorship does not provide editorial control, influence over Knowledge Hub content, influence over Intelligence Resource outputs or endorsement of the sponsor, its products or services.
Where Impact Guru ends a sponsorship independently of a sponsor-requested cancellation, any refund or financial treatment will be handled in accordance with the applicable sponsorship terms and the circumstances of the termination.
Managing Your Subscription
Where available through Shopify, customers may manage their recurring sponsorship subscription through their customer account.
Available subscription-management functions may include cancelling, pausing, resuming or updating relevant subscription details, depending on the functionality available through Shopify at the time.
If you require assistance with a sponsorship subscription, please contact mikeharrison1303@icloud.com.
Where possible, please contact us using the email address associated with your purchase and identify the sponsorship position concerned.
Summary of Cancellation and Pause Rules
Monthly sponsorship: cancel at any time before the next monthly renewal. The sponsorship normally remains live until the end of the monthly period already paid for, after which the position may be made available to another organisation.
Annual sponsorship: cancel at any time before the next annual renewal. The sponsorship remains live until the end of the 12-month period already paid for, after which the position may be made available to another organisation.
Paused sponsorship: recurring payments may temporarily stop, but the exclusive sponsorship position is not reserved. Impact Guru may release the position to another suitable organisation while the subscription is paused.
To retain an exclusive sponsorship position continuously, the sponsorship subscription must remain active and paid throughout the relevant period.