What Commissioners Want to See in Your Digital Care Planning Approach
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📝 This is blog 5 of a 7-part series exploring how domiciliary care providers can strengthen their bids by linking reablement, assistive technology, and outcomes; links to all 7 below.
Digital care planning is no longer optional — it’s an expectation in many domiciliary care tenders. But simply stating “we use digital systems” won’t win marks. If you’re unsure how to position this in your submission, working with a specialist domiciliary care bid writer can help you connect the technology directly to commissioner priorities.
Commissioners want to understand how your system works, what benefits it brings, and how it fits into your wider model of care. Done well, it reassures them about safety, communication, and oversight. Done poorly, it raises red flags.
🧠 What Commissioners Are Looking For
To score well, your digital care planning section should address:
- ✅ How staff record care in real time
- ✅ How alerts are flagged and actioned
- ✅ How families and managers access live data (if applicable)
- ✅ How the system reduces risk (e.g. missed visits, late meds)
- ✅ How the system supports audits and reviews
They don’t need to know the brand — they need to know the benefit. For home care tenders, this link between digital systems and safety is often a scored requirement.
🔐 Data Security Still Matters
Many tenders include a scoring element for data protection. Make sure to reference:
- End-to-end encryption or secure cloud storage
- Two-factor authentication for access
- Audit trails and access logs
- Compliance with GDPR and DSPT (if applicable)
This shows you take digital responsibility seriously.
📲 Connect Digital Planning to Outcomes
The best responses show how digital systems don’t just save time — they improve care quality and responsiveness. For example:
“When an evening carer logged that a client refused medication, the system triggered an alert to the on-call lead, who contacted the GP and arranged a review the next morning. Digital flagging prevented a potential escalation.”
This tells a story — and wins marks.
🚨 Common Mistakes to Avoid
- ❌ Saying “we use a digital system” and stopping there
- ❌ Focusing only on efficiency, not safety or outcomes
- ❌ Failing to mention data security or governance
- ❌ Not linking the system to your reablement or QA approach
Every digital point you make should answer the silent question: “So what?” Before submission, a proofreading and review check can help ensure your digital section is clear, precise, and aligned with the rest of your model.
📚 Read the full 7-part blog series on Reablement and Assistive Technology in Domiciliary Care Bids:
- 🧠 Why Assistive Technology Matters in Domiciliary Care Tenders
- 🏃 Reablement Is More Than a Buzzword — Make It Count in Bids
- 📊 How to Evidence Outcomes from Assistive Technology in Your Bids
- 🏗️ Writing a Strong Service Model That Includes Reablement
- 📲 What Commissioners Want to See in Your Digital Care Planning Approach
- 🚫 Avoiding Common Pitfalls When Writing About Tech in Tenders
- 🔗 How to Link Reablement, Tech, and Outcomes in One Clear Narrative