What Commissioners Want to See in Your Digital Care Planning Approach

August 5, 2025

📝 This is blog 5 of a 7-part series exploring how domiciliary care providers can strengthen their bids by linking reablement, assistive technology, and outcomes; links to all 7 below.

Digital care planning is no longer optional — it’s an expectation in many domiciliary care tenders. But simply stating “we use digital systems” won’t win marks. If you’re unsure how to position this in your submission, working with a specialist domiciliary care bid writer can help you connect the technology directly to commissioner priorities.

Commissioners want to understand how your system works, what benefits it brings, and how it fits into your wider model of care. Done well, it reassures them about safety, communication, and oversight. Done poorly, it raises red flags.

🧠 What Commissioners Are Looking For

To score well, your digital care planning section should address:

✅ How staff record care in real time
✅ How alerts are flagged and actioned
✅ How families and managers access live data (if applicable)
✅ How the system reduces risk (e.g. missed visits, late meds)
✅ How the system supports audits and reviews

They don’t need to know the brand — they need to know the benefit. For home care tenders, this link between digital systems and safety is often a scored requirement.

🔐 Data Security Still Matters

Many tenders include a scoring element for data protection. Make sure to reference:

End-to-end encryption or secure cloud storage
Two-factor authentication for access
Audit trails and access logs
Compliance with GDPR and DSPT (if applicable)

This shows you take digital responsibility seriously.

📲 Connect Digital Planning to Outcomes

The best responses show how digital systems don’t just save time — they improve care quality and responsiveness. For example:

“When an evening carer logged that a client refused medication, the system triggered an alert to the on-call lead, who contacted the GP and arranged a review the next morning. Digital flagging prevented a potential escalation.”

This tells a story — and wins marks.

🚨 Common Mistakes to Avoid

❌ Saying “we use a digital system” and stopping there
❌ Focusing only on efficiency, not safety or outcomes
❌ Failing to mention data security or governance
❌ Not linking the system to your reablement or QA approach

Every digital point you make should answer the silent question: “So what?” Before submission, a proofreading and review check can help ensure your digital section is clear, precise, and aligned with the rest of your model.

💼 Rapid Support Products (fast turnaround options)

⚡ 48-Hour Tender Triage
🆘 Bid Rescue Session – 60 minutes
✍️ Score Booster – Tender Answer Rewrite
🧩 Tender Answer Blueprint
📝 Tender Proofreading & Light Editing
🔍 Pre-Tender Readiness Audit
📁 Tender Document Review

🚀 Need a Bid Writing Quote?

If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:

A clear scope of work
Estimated days required
A fixed fee quote
Any risks, considerations or quick wins

📄 Request a Bid Writing Quote →

🔁 Prefer Flexible Monthly Support?

If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.

Guaranteed hours each month (1, 2, 4 or 8 days)
Discounted day rates vs ad-hoc consultancy
Use time flexibly across bids, triage, library updates, renewals
One-month rollover (fair-use rules applied)
Cancel anytime before next billing date

Explore Monthly Retainers →

🚀 Ready to Win Your Next Bid?

Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk

Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)

📚 Read the full 7-part blog series on Reablement and Assistive Technology in Domiciliary Care Bids: