Personalisation in Practice: How to Embed Choice and Control

August 1, 2025

Blog 2 of 7 in our mini-series on Person-Centred Approaches: Core Principles & Values

This post looks at personalisation in practice — how social care providers can embed real choice and control into everyday support, not just policies and plans.

Person-centred care is more than a written plan — it’s a mindset that empowers individuals to shape their own lives. Personalisation must be visible in daily routines, service structures, and the choices people make about their support.

🎯 Start with What Matters Most

Embedding personalisation means centring your service around what each individual values most. That includes:

Offering flexible support around routines, not the other way around
Respecting people’s communication styles and preferences
Supporting autonomy in risk-taking, decision-making, and goal-setting

🔁 Personalisation Goes Beyond the Plan

Commissioners want to see how personalisation lives in your day-to-day operations, not just your paperwork. That includes:

Staff being trained to ask, listen and adapt in real-time
People choosing who supports them, and when
Making room for cultural, spiritual, and lifestyle preferences in support delivery

📊 How to Evidence It in Tenders

When bidding for contracts, your response must show how personalisation is actively lived, not just promised. Consider including:

Case studies where people shaped their own support journey
Descriptions of co-designed risk assessments or support planning tools
Staff supervision processes that reinforce person-centred practice

Remember, personalisation is not an add-on — it’s the foundation. Show how it runs through every aspect of your service model.

Explore all 7 blogs in our mini-series on Person-Centred Approaches: Core Principles & Values