Personalisation in Practice: How to Embed Choice and Control

August 1, 2025

Blog 2 of 7 in our mini-series on Person-Centred Approaches: Core Principles & Values

This post looks at personalisation in practice — how social care providers can embed real choice and control into everyday support, not just policies and plans.

Person-centred care is more than a written plan — it’s a mindset that empowers individuals to shape their own lives. Personalisation must be visible in daily routines, service structures, and the choices people make about their support.

🎯 Start with What Matters Most

Embedding personalisation means centring your service around what each individual values most. That includes:

Offering flexible support around routines, not the other way around
Respecting people’s communication styles and preferences
Supporting autonomy in risk-taking, decision-making, and goal-setting

🔁 Personalisation Goes Beyond the Plan

Commissioners want to see how personalisation lives in your day-to-day operations, not just your paperwork. That includes:

Staff being trained to ask, listen and adapt in real-time
People choosing who supports them, and when
Making room for cultural, spiritual, and lifestyle preferences in support delivery

📊 How to Evidence It in Tenders

When bidding for contracts, your response must show how personalisation is actively lived, not just promised. Consider including:

Case studies where people shaped their own support journey
Descriptions of co-designed risk assessments or support planning tools
Staff supervision processes that reinforce person-centred practice

Remember, personalisation is not an add-on — it’s the foundation. Show how it runs through every aspect of your service model.

💼 Rapid Support Products (fast turnaround options)

⚡ 48-Hour Tender Triage
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🔍 Pre-Tender Readiness Audit
📁 Tender Document Review

🚀 Need a Bid Writing Quote?

If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:

A clear scope of work
Estimated days required
A fixed fee quote
Any risks, considerations or quick wins

📄 Request a Bid Writing Quote →

🔁 Prefer Flexible Monthly Support?

If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.

Guaranteed hours each month (1, 2, 4 or 8 days)
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🚀 Ready to Win Your Next Bid?

Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk

Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)

Explore all 7 blogs in our mini-series on Person-Centred Approaches: Core Principles & Values