Embedding Social Value in Everyday Service Delivery
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📘 Blog 6 of 7 in our Social Value & Net Zero Series
Embedding Social Value in Everyday Service Delivery
Links to all 7 blogs in this series are at the bottom of this post.
🏛️ Make It Business-as-Usual
Top-scoring providers don’t treat social value as a project; they build it into policies, pathways, and culture. When social value is embedded, the evidence shows up naturally in tenders and inspections.
🔗 Where to Embed
- Recruitment & HR: inclusive adverts; guaranteed interview schemes; apprenticeships.
- Operations: digital-first processes; route optimisation; waste segregation.
- Procurement: SME/VCSE weighting; packaging reduction clauses; local suppliers.
- QA & Governance: include social value metrics in monthly dashboards and board packs.
- Community partnerships: formal MOUs with colleges/charities for jobs, skills, inclusion.
Codify via strategy + method statements, then test in bid strategy training.
💡 Example (Learning Disability Services)
Service user co-delivered digital skills sessions ➜ 60 attendees; 85% reported improved confidence. Linked to local employment pathway for 4 participants. Story + metrics used in tenders and CQC evidence.
🧰 Staff Engagement Tips
- Micro-learning on social value in induction and supervision.
- “You said, we did” boards to close the feedback loop.
- Quarterly awards for staff/community partners driving social value outcomes.
📚 Catch up on the full Social Value & Net Zero Series:
- 📘 Why Social Value Matters in Social Care Tenders
- 🧭 The NHS Social Value Model: What Providers Must Know
- 🌱 Net Zero in Practice: Turning Promises into Action
- 👥 Community Benefits: Employment, Volunteering, and Skills
- 📊 Measuring and Reporting Social Value: Tools and Frameworks
- 🏛️ Embedding Social Value in Everyday Service Delivery
- 📄 Evidencing Social Value and Net Zero in Tenders & Inspections