What to Say in Tenders About IT & Systems Resilience

July 26, 2025

🧠 Blog 4 of 7 in our Cyber Resilience series for social care providers

💡 When commissioners ask about business continuity or IT resilience, they’re not just checking whether you’ve gone digital. They want assurance that your service can withstand disruption — and recover quickly if something goes wrong.

Simply writing “We use Birdie” or “We use a secure system” won’t cut it. Instead, your tender response should demonstrate practical resilience — something a skilled domiciliary care bid writer can help you articulate.

🧩 1. System Security

Name your system (e.g. Birdie, Nourish, CarePlanner) — but go further.
Describe how data is protected (encryption, access controls, user permissions).
Highlight any supplier audits or compliance certifications (e.g. ISO27001).

In home care tender writing, commissioners expect clarity on both technology and governance.

📋 2. Staff Awareness and Practice

Explain how staff are trained to use systems safely and securely.
Mention phishing training, password policies, and internal reporting protocols.

For learning disability services, staff competence is central — highlighting cyber training adds strength to your bid.

💾 3. Data Backups and Recovery

State how frequently data is backed up and where it’s stored (off-site/cloud).
Confirm your ability to recover data in the event of a system failure or breach.
Link this to maintaining care continuity and regulatory compliance.

📝 4. Manual Protocols and Testing

Describe your contingency plan if systems are unavailable (paper MARs, rotas, care notes).
Show that these have been tested — not just theoretical.

Well-written answers matter — our proofreading services ensure your responses are clear, professional, and tender-ready.

🤝 5. Shared Responsibility with Your Supplier

Even if your tech provider hosts the system, your organisation is still responsible for service continuity. Make this clear by showing:

How you monitor system performance and outages
How you escalate issues and communicate with staff/families
How you ensure data remains accessible in an emergency

📣 Pro Tip: Make It Personal

Back up your answer with a real-life example — even if it was just a short outage. What did you learn? What changed? This builds credibility and shows a proactive learning culture.

Item added to your cart