Why Digital Inclusion Will Matter More to Commissioners in the Future

July 21, 2025

Digital inclusion is no longer a ‘nice to have’ in social care services — it’s rapidly becoming a marker of quality and future-readiness. Commissioners are increasingly interested in how services enable people to access the digital world safely and meaningfully. This goes beyond access to Wi-Fi and devices; it’s about how digital inclusion supports wellbeing, independence, and outcomes.

Here’s why digital inclusion is becoming more prominent in commissioning decisions:

Policy Direction: National and local strategies increasingly include digital access as part of health and social care integration, reducing inequalities, and promoting independence.
Tender Requirements: We’re seeing more tender questions directly or indirectly asking how services enable digital inclusion, especially in domiciliary care and supported living.
Evidence of Outcomes: Digital tools can support communication, reduce isolation, and provide better access to health and wellbeing resources — all factors commissioners want to see evidenced.

How to strengthen your position in tenders:

Explain how digital access is embedded in care planning, especially around outcomes such as independence, choice, and social connectivity.
Demonstrate staff training on digital literacy and safeguarding people online.
Show how partnerships (libraries, charities, tech providers) help enhance digital inclusion offers.

Digital inclusion isn’t just about technology — it’s about equality, connection, and meeting modern expectations in social care. Providers who can demonstrate this clearly will strengthen their competitive advantage in tenders and future commissioning models.

Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers

Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.