Why Digital Inclusion Will Matter More to Commissioners in the Future
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Digital inclusion is no longer a βnice to haveβ in social care services β itβs rapidly becoming a marker of quality and future-readiness. Commissioners are increasingly interested in how services enable people to access the digital world safely and meaningfully. This goes beyond access to Wi-Fi and devices; itβs about how digital inclusion supports wellbeing, independence, and outcomes.
Hereβs why digital inclusion is becoming more prominent in commissioning decisions:
- Policy Direction: National and local strategies increasingly include digital access as part of health and social care integration, reducing inequalities, and promoting independence.
- Tender Requirements: Weβre seeing more tender questions directly or indirectly asking how services enable digital inclusion, especially in domiciliary care and supported living.
- Evidence of Outcomes: Digital tools can support communication, reduce isolation, and provide better access to health and wellbeing resources β all factors commissioners want to see evidenced.
How to strengthen your position in tenders:
- Explain how digital access is embedded in care planning, especially around outcomes such as independence, choice, and social connectivity.
- Demonstrate staff training on digital literacy and safeguarding people online.
- Show how partnerships (libraries, charities, tech providers) help enhance digital inclusion offers.
Digital inclusion isnβt just about technology β itβs about equality, connection, and meeting modern expectations in social care. Providers who can demonstrate this clearly will strengthen their competitive advantage in tenders and future commissioning models.
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Updated for Procurement Act 2023 β’ CQC-aligned β’ BASE-aligned (where relevant)