Why Digital Inclusion Will Matter More to Commissioners in the Future

Digital inclusion is no longer a β€˜nice to have’ in social care services β€” it’s rapidly becoming a marker of quality and future-readiness. Commissioners are increasingly interested in how services enable people to access the digital world safely and meaningfully. This goes beyond access to Wi-Fi and devices; it’s about how digital inclusion supports wellbeing, independence, and outcomes.

Here’s why digital inclusion is becoming more prominent in commissioning decisions:

  • Policy Direction: National and local strategies increasingly include digital access as part of health and social care integration, reducing inequalities, and promoting independence.
  • Tender Requirements: We’re seeing more tender questions directly or indirectly asking how services enable digital inclusion, especially in domiciliary care and supported living.
  • Evidence of Outcomes: Digital tools can support communication, reduce isolation, and provide better access to health and wellbeing resources β€” all factors commissioners want to see evidenced.

How to strengthen your position in tenders:

  • Explain how digital access is embedded in care planning, especially around outcomes such as independence, choice, and social connectivity.
  • Demonstrate staff training on digital literacy and safeguarding people online.
  • Show how partnerships (libraries, charities, tech providers) help enhance digital inclusion offers.

Digital inclusion isn’t just about technology β€” it’s about equality, connection, and meeting modern expectations in social care. Providers who can demonstrate this clearly will strengthen their competitive advantage in tenders and future commissioning models.


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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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