Why Digital Care Planning Still Divides Opinion in Social Care
Why Opinions on Digital Care Planning Are Still Divided
Digital care planning tools have become widespread across social care, yet opinions remain divided. While some providers embrace them as tools for enhancing transparency, others see them as burdensome, bureaucratic, or poorly aligned with frontline realities.
Commissioners and CQC increasingly expect digital systems — but they also expect them to support, not hinder, good care.
Why the Debate Continues
- ❌ Poorly implemented systems can create extra work without adding value.
- ❌ Some platforms are not intuitive, leading to staff frustration.
- ❌ Technology can never fully replace human relationships and professional judgement.
- ✅ When used well, digital tools enhance evidence, outcomes, and oversight.
How to Evidence Your Approach
- Show how your digital care planning supports person-centred practice, not just compliance.
- Demonstrate how data is used to improve outcomes, not just audit activity.
- Highlight staff training and confidence in using the system effectively.
- Ensure your processes balance technology with human interaction and professional judgement.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)