Why Commissioners Expect Digital Care Planning (But Still Value Human Insight)
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Commissioners Expect Digital Care Planning — But Still Value Human Insight
Digital care planning is now widely expected across social care tenders, particularly in domiciliary care, learning disability services, and supported living. Commissioners want evidence that you use systems to:
- Improve efficiency and accuracy
- Reduce duplication
- Strengthen reporting and oversight
- Enhance care quality and safety
However, digital alone isn’t enough. Commissioners also want to see:
- Professional judgement in action
- Human-centred care, not just process-driven services
- Adaptability to individual needs and changing circumstances
- Real-life outcomes, not just digital compliance
How to Reflect This in Tenders
- Explain how your digital systems support — not replace — person-centred practice
- Describe how you avoid ‘tick-box’ care by maintaining professional oversight
- Give examples of how digital tools enable better outcomes, not just record-keeping
Resources to Strengthen Your Tender Responses
Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers
Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.