Why Commissioners Expect Digital Care Planning (But Still Value Human Insight)


Commissioners Expect Digital Care Planning β€” But Still Value Human Insight

Digital care planning is now widely expected across social care tenders, particularly in domiciliary care, learning disability services, and supported living. Commissioners want evidence that you use systems to:

  • Improve efficiency and accuracy
  • Reduce duplication
  • Strengthen reporting and oversight
  • Enhance care quality and safety

However, digital alone isn’t enough. Commissioners also want to see:

  • Professional judgement in action
  • Human-centred care, not just process-driven services
  • Adaptability to individual needs and changing circumstances
  • Real-life outcomes, not just digital compliance

How to Reflect This in Tenders

  • Explain how your digital systems support β€” not replace β€” person-centred practice
  • Describe how you avoid β€˜tick-box’ care by maintaining professional oversight
  • Give examples of how digital tools enable better outcomes, not just record-keeping

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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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