Who’s Involved in Monitoring Quality — And Why That Matters in Tenders
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Too many tenders say, “The Registered Manager monitors quality.” That’s fine — but it’s not enough. Good systems are shared, embedded, and visible across your whole service.
👥 Spread Ownership
Commissioners want to know:
- Do team leaders carry out audits?
- Do support staff complete daily checklists?
- Do people who use the service get asked about quality?
When everyone’s involved, your system becomes more resilient.
📅 Show Regularity and Review
Good answers describe who does what and when:
- “Each team completes a weekly service review checklist, signed off by the Manager.”
- “Quarterly audits are carried out by the Quality Lead and shared with the Board.”
This shows structure and accountability.
📢 Empower Your Staff
When monitoring is seen as everyone’s job, culture improves. In your bid, show:
- Training on audit tools
- Supervision sessions reviewing quality data
- Staff suggestions used to improve practice