What ‘Good’ Looks Like to ICBs When Working With Providers
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ICBs rarely publish a clear definition of what a “good provider” looks like. Instead, expectations are communicated through behaviour, feedback and commissioning decisions.
Understanding this perspective helps providers align their approach, reduce friction and increase influence.
This connects closely with outcomes and impact measurement and risk management and safeguarding.
Reliability over perfection
ICBs do not expect perfection. They value providers who:
- Deliver what they commit to
- Are honest when things go wrong
- Fix issues quickly and transparently
Reliability builds confidence.
System awareness
Good providers demonstrate:
- Understanding of wider system pressures
- Awareness of partner roles and constraints
- Alignment with system priorities
This shows maturity.
Proportionate challenge
ICBs respect providers who can challenge constructively by:
- Using evidence rather than opinion
- Proposing alternatives, not just objections
- Keeping people’s safety at the centre
This strengthens decision-making.
Clear governance and escalation
Providers are trusted when they:
- Have clear internal governance
- Escalate risks early
- Avoid surprises
Good governance reassures system leaders.
The long view
Ultimately, ICBs value providers who:
- Think beyond individual contracts
- Invest in system improvement
- Act as partners in change
This is what “good” really looks like.
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