What “Good Evidence” Looks Like Under CQC’s Assurance Expectations
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Under the CQC’s current inspection and assessment approach, evidencing compliance is no longer about producing large volumes of paperwork. Inspectors are explicit that they want to see clear, credible assurance that services are safe, effective, caring, responsive and well-led in practice.
This expectation links closely to CQC Quality Statements and wider themes in quality assurance and auditing. Providers that understand what “good evidence” actually looks like are better placed to demonstrate compliance without unnecessary burden.
How CQC Defines Good Evidence
Good evidence is evidence that demonstrates how systems work day to day. Inspectors are looking for assurance that policies are implemented consistently and that risks are understood and managed.
This includes:
- Evidence that reflects current practice
- Clear links between risk, action and review
- Examples that show learning and improvement
Evidence Must Show Assurance, Not Activity
A common mistake providers make is presenting activity as evidence of assurance. For example, listing completed audits without showing what changed as a result does not demonstrate effective oversight.
Inspectors want to see how information is used to inform decisions and improve quality.
The Importance of Narrative and Context
Good evidence tells a story. Inspectors need to understand not just what happened, but why actions were taken and how leaders assured themselves that risks were controlled.
Context is particularly important where services support people with complex needs or operate in challenging environments.
Using Examples to Demonstrate Compliance
Focused examples are more effective than comprehensive libraries. For instance, a single incident investigation that clearly shows learning, action and review can evidence multiple Quality Statements.
Consistency Across Evidence Sources
Inspectors cross-reference evidence. Policies, staff interviews, records and observations must align. Inconsistencies undermine confidence, even where individual documents appear strong.
Commissioner Expectations and Shared Assurance
Commissioners increasingly align their monitoring with CQC assurance expectations. Providers that evidence compliance clearly are often viewed as lower risk and more reliable partners.
Building Evidence as Part of Everyday Practice
The strongest assurance comes from systems that operate continuously, not those assembled for inspection. Embedding evidence collection into routine governance supports sustainable compliance.
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