Using Lived Experience and Feedback to Evidence Learning Disability Outcomes
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Lived experience is a core component of outcomes evidence in learning disability services. Commissioners expect providers to demonstrate that outcomes reflect people’s real experiences, not just professional judgement or service activity.
Strong feedback approaches complement person-centred planning and support robust outcomes measurement. Providers that embed lived experience into outcomes reporting are seen as more credible and responsive.
Why lived experience matters
Outcomes are ultimately about how life feels for the person. Lived experience captures perspectives that formal assessments may miss, including feelings of safety, belonging and autonomy.
Accessible ways to gather feedback
Providers must adapt feedback methods to individual communication needs. This may include visual tools, supported conversations, or observation-based feedback supported by trusted staff.
Embedding feedback into routine practice
Feedback should be gathered regularly, not only at review points. Informal feedback captured during daily support often provides the richest insight into outcomes.
Interpreting feedback responsibly
Feedback must be interpreted carefully, particularly where communication barriers exist. Providers should triangulate feedback with observation and outcome evidence rather than relying on single data points.
Recording and evidencing lived experience
Lived experience evidence should be recorded clearly and consistently. Commissioners value anonymised examples that demonstrate themes rather than isolated comments.
Using feedback to improve outcomes
Strong providers show how feedback leads to change. This may include adjustments to routines, communication approaches or support strategies.
Governance oversight of feedback
Feedback should feed into quality assurance and governance processes. This demonstrates that lived experience informs organisational learning.
What commissioners look for
Commissioners look for evidence that:
- feedback is accessible and inclusive
- lived experience informs outcomes
- learning leads to improvement
This strengthens confidence in outcomes claims.
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