Using Digital Tools to Support Choice, Control and Independence
Share
Digital tools play an increasingly important role in supporting people to exercise choice and control over their lives. When implemented thoughtfully, technology can strengthen independence and self-determination rather than limit them. This approach sits at the heart of Person-Centred Technology and must be aligned with effective Support Planning & Reviews.
Choice and control in a digital context
Person-centred digital enablement means people decide how, when and whether technology is used. Digital tools should be optional, adaptable and responsive to individual preferences rather than imposed as standard solutions.
This includes the ability to switch tools on or off, adjust settings and review usage over time.
Operational examples from practice
Example 1: Self-managed digital reminders
An individual chose to use digital prompts to manage medication independently, with the option to revert to staff support if needed.
Example 2: Technology supporting daily routines
A provider introduced smart home tools that individuals controlled themselves, supporting independence while reducing unnecessary staff intervention.
Example 3: Flexible use of monitoring technology
Remote monitoring was used selectively, with individuals deciding when it was active and reviewing its impact during support reviews.
Commissioner and regulator expectations
Commissioners expect technology to support outcomes such as independence and wellbeing rather than organisational efficiency alone. Evidence of choice and control strengthens tender responses.
Regulators expect providers to demonstrate that technology use respects rights, consent and autonomy, particularly where digital tools influence daily living.
Governance and assurance mechanisms
Providers should document how digital tools support individual outcomes, including decision-making processes and review points. This provides assurance that technology remains person-led.
Outcomes and impact
When digital tools are used to enhance choice and control, people experience increased confidence, autonomy and satisfaction. These outcomes should be captured through reviews and quality monitoring systems.
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite (500–2000 words)
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins