Turn Your Complaints into Quality Improvements
Too many providers fear complaints in tenders. But complaints are inevitable — what matters is how you handle them. When you treat complaints as a driver of quality, they become a strength, not a weakness.
🧭 Complaints Show You’re Listening
Use complaints to show commissioners that:
- Your service is open to challenge
- You take accountability seriously
- You’re focused on continuous learning
🔧 What to Include in a Tender
Don’t list volumes — list improvements:
- “After a complaint about missed visits, we changed our rota system. Missed visits dropped by 90%.”
- “A complaint about food choices led to co-designed meal planning with residents.”
📢 Transparency Builds Trust
Show how complaints feed into audits, staff training, or policy updates. Make it clear you see them as part of your improvement cycle.
Handled well, complaints don’t damage your score — they strengthen it.
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins
🔁 Prefer Flexible Monthly Support?
If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
- Guaranteed hours each month (1, 2, 4 or 8 days)
- Discounted day rates vs ad-hoc consultancy
- Use time flexibly across bids, triage, library updates, renewals
- One-month rollover (fair-use rules applied)
- Cancel anytime before next billing date
🚀 Ready to Win Your Next Bid?
Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)