Training Staff to Use Assistive Technology Effectively

Assistive technology is only as effective as the people using it. In social care, that means staff need more than a quick demo or a box-ticking eLearning module. They need confidence, curiosity, and clarity on how technology supports better care.


🎯 Why Staff Confidence Matters

Without meaningful training and hands-on experience, staff may:

  • Forget to use equipment altogether
  • Misuse it, leading to safety issues or poor outcomes
  • Default to manual processes β€œjust in case”

This doesn’t just reduce impact β€” it undermines the value of investment and puts tender responses and inspection ratings at risk.


πŸ“˜ Training that Makes a Difference

  • Embed in Induction β€” Don’t wait until later. Build awareness from day one.
  • Make It Practical β€” Use scenarios, role play, and real-life demonstrations.
  • Check Understanding β€” Don’t assume knowledge just because someone attended.
  • Link to Values β€” Help staff understand how tech supports autonomy, safety, and dignity.

πŸ“ What to Say in Tenders

Commissioners want evidence of thoughtful, ongoing staff development β€” not just a one-off training tickbox. Consider wording like:

  • β€œAll staff complete technology training within 4 weeks of joining.”
  • β€œOur Assistive Technology Champion supports peers and raises tech confidence.”
  • β€œWe use post-implementation reviews to ensure learning translates into practice.”

πŸ’‘ The Takeaway

Technology doesn’t replace care β€” it enhances it. But only if your team feels confident using it. Make training personal, practical, and proactive if you want to stand out in tenders and inspections.


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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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