Top 5 Reasons CQC Registration Applications Get Delayed or Rejected
1. Weak or Vague Statement of Purpose
Your Statement of Purpose must clearly describe your service, who it’s for, and how it will be delivered. Generic or poorly structured documents are one of the most common reasons for delays.
Tip: Use headings that match CQC’s requirements and explain your model in plain English.
2. Missing or Poorly Tailored Policies
CQC expects your policy set to reflect the type of care you’ll provide. Using unedited templates or skipping key policies can raise red flags.
Tip: Make sure your documents are tailored to your client group (e.g., domiciliary care, supported living).
3. Lack of a Suitable Registered Manager
Your Registered Manager must have the right skills, experience, and availability to manage the service. If you’re missing one — or they’re not prepared for the Fit Person Interview — your application may be paused or rejected.
4. Incomplete Application or Poor Communication
Even small oversights in your online application or delays responding to follow-up questions can slow down the process significantly.
Tip: Respond promptly via the Provider Portal and keep records of your submissions.
5. DBS and ID Problems
Outdated or unclear documents — including ID, proof of address, or Disclosure and Barring Service (DBS) checks — are frequent stumbling blocks.
Tip: Get these ready early and check CQC’s latest ID guidance.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)