The Risks of Ignoring Digital Inclusion in Social Care
Digital inclusion isn’t just about giving people access to technology — it’s about enabling participation, reducing isolation, and improving outcomes for those who draw on care and support services.
Yet many providers still overlook it, seeing it as someone else’s responsibility or an optional extra.
The risks of ignoring digital inclusion:
- Negative impact on outcomes: People without digital access face greater health inequalities, isolation, and barriers to opportunities.
- Reputational damage: Commissioners and regulators increasingly expect proactive action on digital inclusion. Falling behind can undermine your credibility.
- Weaker tender responses: Failing to address digital inclusion risks losing marks in quality questions linked to outcomes, safeguarding, and person-centred care.
- Compliance risks: CQC looks at how services promote inclusion, dignity, and independence — digital exclusion undermines these principles.
Embedding digital inclusion isn’t complicated, but it does take commitment. Think about:
- Ensuring people you support have access to devices and internet connectivity
- Supporting digital skills training through partnerships or in-house initiatives
- Addressing accessibility needs through assistive technology
- Including digital inclusion in care planning and reviews
By taking action, you improve lives — and strengthen your service’s position with commissioners, CQC, and future tenders.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)