The PBS Mindset: How Leadership Shapes Your Approach to Positive Behaviour Support

In many services, Positive Behaviour Support (PBS) is treated as a care planning tool or risk framework β€” but at its heart, PBS is a leadership mindset.

The attitudes, behaviours, and priorities of senior leaders directly shape how PBS is understood and implemented throughout a service. And in tenders, CQC inspections, and day-to-day delivery, that mindset can make all the difference.


🌱 PBS Grows From the Top

Commissioners and regulators want to see that PBS is embedded β€” not surface-level. That starts with leaders who:

  • Model respect and compassion in their own interactions
  • Invest in regular, meaningful supervision that links to PBS values
  • Support continuous learning and reflection, not just compliance
  • Hold the line on reducing restrictive practice even when under pressure

When staff feel backed, trusted, and aligned with leadership values, PBS becomes a shared ethos β€” not a box-ticking exercise.


πŸ“’ Creating a Culture of Curiosity, Not Control

Great PBS starts with asking better questions:

  • "What is this person trying to communicate?"
  • "How have we contributed to this situation?"
  • "What needs to change in the environment or support?"

These aren’t just questions for frontline staff. They need to be part of leadership conversations too β€” in governance meetings, case reviews, and service planning.

If your leadership team isn’t asking them, PBS will stay reactive, not proactive.


🧭 Supervision and PBS Go Hand-in-Hand

Supervision is one of the most powerful tools for embedding PBS culture. Use it to:

  • Reflect on recent incidents through a PBS lens
  • Explore emotional responses and team dynamics
  • Encourage staff to suggest PBS-informed adjustments
  • Spot patterns and training needs before they escalate

This shows commissioners you’re not just training staff in PBS β€” you’re supporting them to live it.


πŸ“ˆ Showing Leadership in Tenders

In social care tenders, leadership around PBS often gets overlooked. But it’s one of the clearest ways to show maturity, quality, and culture. Try including:

  • How leadership roles actively promote PBS practice
  • Oversight and learning from behaviour incidents
  • Use of PBS outcomes in board reporting
  • Examples of leadership modelling positive risk-taking

These don’t just improve your score β€” they improve your service.


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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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