Supporting Processing Time and Information Retention in ABI Communication
Share
Processing speed and memory are frequently affected after acquired brain injury, meaning people may need more time to understand information and may struggle to retain key messages. When communication is rushed or overloaded, misunderstandings and distress can occur. Commissioners and inspectors expect ABI services to adapt communication accordingly.
This article focuses on supporting processing time and information retention in ABI services. It should be read alongside Communication, Neuro-Accessibility & Support Strategies and Positive Risk-Taking & Risk Enablement.
Why processing time matters in ABI
ABI can slow information processing, making rapid verbal communication ineffective.
Commissioner and inspector expectations
Expectation 1: Reasonable adjustments. Inspectors expect providers to allow sufficient time for understanding.
Expectation 2: Risk awareness. Commissioners expect communication pace to be considered within risk management.
Operational example 1: Slowing communication pace
Staff adapted their approach by delivering information in short segments and checking understanding.
Supporting memory retention
Repetition and reinforcement help consolidate information.
Operational example 2: Written follow-up prompts
After key conversations, staff provided brief written summaries to support recall.
Embedding processing-time awareness
Consistency across staff teams is essential.
Operational example 3: Team communication guidance
Providers introduced guidance on pacing communication during daily interactions.
Evidencing good practice
Providers should evidence:
- Adjusted communication pacing
- Use of reinforcement strategies
- Reduced communication-related incidents
Why this protects outcomes
Supporting processing time improves understanding, autonomy and safety.
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite (500–2000 words)
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins