Staff Training: What Commissioners Want to See
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Commissioners aren’t just checking whether your staff are trained — they’re looking at how well your training is delivered, embedded, and evaluated. It’s not about certificates. It’s about capability.
🎯 Training Must Be Role-Specific
General training lists won’t score you points. You need to explain how your training is:
- Tailored to different roles and responsibilities
- Updated regularly in line with evidence and best practice
- Linked to induction, CPD, and staff supervision
Commissioners want to see relevance — not just completion.
🔁 Training Must Be Refreshed and Reviewed
Describe how often training is refreshed and how this is tracked. Strong responses often include:
- Automated training records and dashboards
- Annual training plans linked to service developments
- Staff feedback used to improve training sessions
It shows you’re serious about improvement, not just compliance.
📊 Evidence of Impact
The best training responses show impact. For example:
- How safeguarding training reduced incident reporting errors
- How communication training improved outcomes for people with learning disabilities
- How refresher training was added after audit findings
Commissioners want proof that your training is making a difference.