Quality Isn’t an Outcome — It’s a System in Social Care
Share
Quality assurance is not about finding faults — it's about building confidence. In your staff, your service, and your outcomes. But too often, providers treat quality as something that happens after the fact.
🔄 Quality as a Continuous System
Don’t treat audits and reviews as isolated events. Commissioners and CQC want to see:
- A live cycle of feedback, reflection, and action
- Service user and staff involvement in quality discussions
- Regular reporting to governance structures — not just when things go wrong
📋 The Role of Internal Audit
Your internal audits should:
- Be risk-based, focused on what matters
- Include qualitative insight, not just compliance checklists
- Drive meaningful improvement — not just corrective actions
📝 What to Say in Tenders
Describe your quality system, not just your QA lead’s job title. Explain:
- How findings are discussed and escalated
- How learning is shared and monitored
- How themes drive change across the service