Quality Audits Aren’t Just About Spotting Mistakes — They’re About Learning
When audits are just about catching errors, they create anxiety. People hide mistakes instead of sharing them. The goal becomes passing the audit — not improving care.
It’s time to reframe audits as tools for learning, not blame.
👂 Listen, Don’t Lecture
Audits should ask open questions and involve the people closest to the care:
- What’s working well and why?
- Where are the pressures or inconsistencies?
- How could we make this easier, safer or better for people?
📘 Share Learning Widely
If only managers see the audit report, nothing changes. Build a learning culture by:
- Feeding findings back to teams in an open, constructive way
- Turning issues into training sessions or peer learning
- Recognising and celebrating what’s going well
🔁 Embed Learning in Practice
Use audit results to create real improvement:
- Update policies and procedures based on recurring themes
- Use supervision to support changes in practice
- Encourage teams to reflect on the “why” behind audit outcomes
Audits don’t have to be scary. Done right, they’re one of your most powerful improvement tools.
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If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
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Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)