PBS Staff Training: What Good Looks Like (And What Inspectors Expect)
If your Positive Behaviour Support (PBS) answer in a tender focuses mainly on incidents and interventions, it’s time to rethink.
PBS isn’t about managing behaviour. It’s about improving someone’s life so that behaviour becomes less of a barrier.
That means your PBS answer should reflect:
- Relationships built on trust, not control
- Support that starts with curiosity — asking “what’s behind this behaviour?”
- Daily routines that reduce stress and build confidence
- Environments that are calm, predictable and meaningful
- Active co-production — the person is at the centre of the plan
You can reference low-arousal approaches and evidence-based tools — but keep the heart of the answer human. One of the best PBS answers I’ve seen simply said: “We start with what matters to the person, not what’s difficult about them.”
That’s the kind of sentence that lands with commissioners.
Want to go further? Talk about:
- How your team reflect on behaviour as communication
- How plans are reviewed with families or advocates
- How your service reduces restrictions over time
Ultimately, PBS isn’t a policy — it’s a value system. Show that in your tender, and you’re already a step ahead.
💼 Rapid Support Products (fast turnaround options)
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- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins
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If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
- Guaranteed hours each month (1, 2, 4 or 8 days)
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- Cancel anytime before next billing date
🚀 Ready to Win Your Next Bid?
Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)