Managing Data Risk in Adult Social Care: From Cyber Threats to Operational Failure
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Data risk in adult social care is often narrowly framed as cyber security, yet many of the most significant risks arise from operational practice rather than external threats.
This article links closely with expectations under risk management and compliance and broader standards around digital records and data that regulators and commissioners increasingly scrutinise.
Understanding the full spectrum of data risk
Data risks include unauthorised access, loss of information, inaccurate records and system downtime. Each of these can directly impact care delivery.
For example, staff being unable to access care plans due to system outages can result in unsafe practice. Equally, excessive access permissions increase the risk of inappropriate disclosure.
Operational controls that reduce risk
Effective data risk management relies on clear controls embedded in daily practice.
These include:
- Role-based access permissions
- Regular review of user accounts
- Clear escalation routes for system failures
Providers should be able to explain not just that controls exist, but how they are monitored and enforced.
Balancing access and safety
Restricting access too tightly can be as risky as weak controls. Staff need timely access to information to deliver safe care.
For instance, restricting night staff access to updated risk information can increase harm. Risk management therefore requires thoughtful balance rather than blanket restrictions.
Regulatory and commissioner expectations
CQC and commissioners expect providers to understand their data risks and demonstrate active management.
This includes evidence of risk assessments, incident learning and contingency planning for system failures.
Using data risk insight to strengthen governance
Providers who routinely review data-related incidents and near misses are better positioned to prevent future harm.
Managing data risk effectively signals strong leadership, mature governance and a clear commitment to safe, reliable care.
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