Maintaining Person-Centred Care During Emergency Situations

Emergencies place significant pressure on services, but person-centred care remains a core obligation. Crisis responses must still respect individual needs, preferences and rights.

This article supports emergency preparedness and connects with just enough support.

Why person-centred care matters during crises

People may feel frightened or disempowered during emergencies. Maintaining choice and dignity helps reduce distress and prevent unnecessary escalation.

Balancing safety and individual rights

Emergency measures must be proportionate and time-limited. Providers should avoid blanket restrictions that undermine individual autonomy.

Operational example: Adjusting routines sensitively

A provider temporarily altered daily routines during a building evacuation while preserving personal preferences where possible.

Operational example: Communication adjustments

Staff used alternative communication tools for people with sensory needs when usual systems were disrupted.

Operational example: Avoiding unnecessary restriction

During staff shortages, a provider prioritised personalised risk assessment rather than defaulting to restrictive supervision.

Staff confidence and training

Staff must understand how to apply person-centred principles under pressure, supported by clear guidance and leadership.

Commissioner expectations

Commissioners expect providers to evidence that emergency responses remain person-centred and rights-based.

Regulatory expectations

Inspectors assess whether emergency actions respected dignity, choice and least restrictive practice.

Review and assurance

Post-incident reviews should evaluate whether person-centred care was maintained and identify improvements.