Key Policies Every Social Care Provider Needs Before Registering with CQC
Applying to register with the Care Quality Commission (CQC)? You’ll need more than just a Statement of Purpose and a business plan. One of the most common reasons for registration delays is missing or insufficient policies and procedures.
Commissioners and inspectors expect you to have a complete set of policies that demonstrate compliance, safety, and good governance — even before your service begins operating.
📋 Why Policies Matter at the Registration Stage
Policies show how your service intends to meet the Fundamental Standards of Care. They provide clarity on what staff should do in specific situations, and help the CQC assess whether your systems are fit for purpose.
If your policies are vague, outdated, or copied from other providers, it may raise red flags during the application process.
✅ Essential Policies for CQC Registration
Here’s a checklist of core policies every new provider should have in place:
- 🔒 Safeguarding Adults Policy
- 💊 Medication Policy
- 🧠 Mental Capacity and Consent Policy
- 👥 Staff Recruitment and Vetting Policy
- 📣 Complaints and Feedback Policy
- 📊 Quality Assurance and Governance Policy
- 💼 Health and Safety Policy
- 🧽 Infection Prevention and Control Policy
- 🌍 Equality, Diversity and Inclusion Policy
Depending on your service model, you may also need additional policies for:
- 🏠 Supported Living Arrangements
- 🚗 Lone Working and Community Visits
- 💼 Use of Assistive Technology
- 📱 Digital Record Keeping and Data Security
🛠️ What Makes a Good Policy?
Strong policies are:
- ✔️ Tailored to your service type and client group
- ✔️ Written in clear, accessible language
- ✔️ Linked to relevant legislation and CQC regulations
- ✔️ Reviewed and updated regularly
Avoid generic templates that don’t reflect your actual practice. Inspectors want to see that you understand the policies — not just that you’ve downloaded them.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)