It’s Not “Challenging Behaviour” — It’s a Message
We still hear the phrase “challenging behaviour” far too often. But in PBS, we avoid this label — because it defines the person by the behaviour, not the cause behind it.
🗣️ Behaviour Is Expression, Not a Problem
In many cases, behaviour labelled as “challenging” is:
- Someone trying to escape a distressing environment
- A way to ask for help when words aren’t available
- Learned through reinforcement over time
If we stop judging the behaviour and start interpreting it, we can support people more effectively — and respectfully.
🚫 The Risk of Labelling
When you label someone, even unconsciously, it can lead to:
- Reduced expectations of the person
- Overuse of restrictive responses
- Loss of focus on the person’s strengths and preferences
PBS shifts the question from “How do we control this?” to “How do we understand and support this person better?”
📄 What to Show in Tenders
Commissioners want reassurance that you:
- Recognise behaviour as communication
- Train staff to avoid labels and assumptions
- Develop support plans that address root causes
This kind of insight shows you truly understand PBS — and the people you support.
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins
🔁 Prefer Flexible Monthly Support?
If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
- Guaranteed hours each month (1, 2, 4 or 8 days)
- Discounted day rates vs ad-hoc consultancy
- Use time flexibly across bids, triage, library updates, renewals
- One-month rollover (fair-use rules applied)
- Cancel anytime before next billing date
🚀 Ready to Win Your Next Bid?
Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)