It’s Not “Challenging Behaviour” — It’s a Message
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We still hear the phrase “challenging behaviour” far too often. But in PBS, we avoid this label — because it defines the person by the behaviour, not the cause behind it.
🗣️ Behaviour Is Expression, Not a Problem
In many cases, behaviour labelled as “challenging” is:
- Someone trying to escape a distressing environment
- A way to ask for help when words aren’t available
- Learned through reinforcement over time
If we stop judging the behaviour and start interpreting it, we can support people more effectively — and respectfully.
🚫 The Risk of Labelling
When you label someone, even unconsciously, it can lead to:
- Reduced expectations of the person
- Overuse of restrictive responses
- Loss of focus on the person’s strengths and preferences
PBS shifts the question from “How do we control this?” to “How do we understand and support this person better?”
📄 What to Show in Tenders
Commissioners want reassurance that you:
- Recognise behaviour as communication
- Train staff to avoid labels and assumptions
- Develop support plans that address root causes
This kind of insight shows you truly understand PBS — and the people you support.