Internal Audits: What Commissioners Expect to See in Tenders
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If your tender says, “We carry out regular audits,” you’re not alone. But if it doesn’t say how often, who does them, what tools are used or what you do with the findings — you’re missing the opportunity to demonstrate robust quality assurance.
📅 Frequency and Format
Commissioners want evidence of:
- Planned audits (monthly, quarterly, themed)
- Structured tools or templates aligned to CQC domains
- Rotation across different areas (e.g. care plans, medicines, safeguarding, infection control)
👥 Who Leads and Who’s Involved
Audits shouldn’t just be “done by the manager.” Your bid should show:
- Named responsibility for audits and oversight
- Staff involvement in gathering evidence or completing audits
- Feedback from people using the service built into the process
🔁 Follow-Up and Improvement
Commissioners look for clear audit cycles:
- Findings reviewed by leadership and followed up
- Action plans with named leads and deadlines
- Trends used to inform training and supervision
Don’t just say you audit. Show that your audits improve quality — and how.