PBS- If You Change the Environment, You Change the Behaviour

We often look at behaviour as something within the person. But Positive Behaviour Support (PBS) reminds us: the environment plays a huge role in how someone feels, reacts, and copes.

Behaviour is shaped by context. And that means if we change the context, we often change the behaviour too.


🏠 What Do We Mean by “Environment”?

In PBS, the environment includes:

  • Noise levels and lighting
  • Room layout and escape routes
  • Staff interactions and communication style
  • Predictability of routines and availability of choices

When any of these are misaligned with a person’s needs, distress can build — and behaviours labelled “challenging” often follow.


🔧 Small Changes, Big Results

One person might be distressed by fluorescent lighting. Another may need visual schedules to reduce anxiety. Someone else might need a quiet space to decompress.

When we adapt the environment instead of trying to control the person, we’re more respectful — and often more effective.


📝 Show This Understanding in Tenders

Commissioners want to see that your service doesn’t just react to incidents — you adapt proactively.

  • Describe how you adjust environments to reduce distress
  • Give real examples of how small changes improved outcomes
  • Explain how staff are trained to observe and respond to environmental triggers

This shows a deep understanding of behaviour — and a strong, rights-based approach.


    Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers

    Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.

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