How to Register with the CQC as a New Provider: A Step-by-Step Guide
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How to Register with the CQC as a New Provider: A Step-by-Step Guide
Registering with the Care Quality Commission (CQC) is a legal requirement for health and social care providers in England delivering regulated activities. Whether you’re starting a domiciliary care agency, supported living service, or residential care home, the CQC registration process can feel daunting — but it doesn’t have to be. This guide breaks down the key steps to help you prepare with confidence.
1️⃣ Understand What You Need to Register For
The CQC regulates specific regulated activities, not service types. Start by identifying which activities you intend to carry out (e.g., personal care, treatment of disease, accommodation for persons requiring nursing or personal care). This defines what your registration application must cover.
2️⃣ Appoint Your Registered Manager and Nominated Individual
You’ll need to confirm your Registered Manager (the person overseeing day-to-day regulated activity) and your Nominated Individual (a senior person responsible for liaising with the CQC on behalf of the organisation). Both must demonstrate appropriate skills, experience, and good character.
3️⃣ Prepare Your Supporting Documents
Your application must include detailed governance documents. These typically include:
- Statement of Purpose explaining your service and regulated activities
- Business Continuity Plan and Quality Assurance Framework
- Policies and Procedures aligned to CQC’s Key Questions
- Staffing Structure and Organisational Chart
- Training Matrix showing staff competencies
Strong documentation demonstrates your readiness to provide safe, effective, and well-led care.
4️⃣ Complete Your Application via the Provider Portal
Applications are submitted through the CQC Provider Portal. This includes detailed questions about your service, leadership, governance, premises, and finances. You’ll also need to pay an initial application fee. Double-check every section for accuracy to avoid delays.
5️⃣ Prepare for the CQC Interview and Site Visit
Once your application is reviewed, the CQC may request an interview with your Nominated Individual and Registered Manager. They’ll assess your knowledge of the Regulations, Fundamental Standards, and Key Questions framework. Be prepared to evidence your policies and service model in practice.
For premises-based services, a site visit may also be required to inspect your readiness, safety measures, and suitability of the environment.
Final Thought: Preparation is Everything
Many applications are delayed due to missing documents or weak governance evidence. Invest time upfront in getting your documents and policies right — it’s the foundation of your successful registration.
Explore our CQC Registration Toolkit for downloadable policies, governance templates, and step-by-step support to help you get registration-ready faster.
Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers
Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.