How to Evidence Your Organisational Culture in Tenders and CQC Inspections

Why Culture Matters in Tenders and Inspections

Organisational culture is about what your service truly values and how this is lived in day-to-day practice. Commissioners and inspectors aren’t just looking for processes — they want assurance that your culture supports high-quality, person-centred care.

A positive culture underpins recruitment, retention, safeguarding, quality, and outcomes. That’s why it’s central to both tender success and CQC ratings.

What Evidence Can You Use?

Consider the following types of evidence when demonstrating a positive organisational culture:

• Staff Feedback — Surveys, testimonials, or feedback from appraisals and supervision
• Service User Stories — Real examples where your values are reflected in outcomes
• Training Records — Showing how culture, values, and person-centred care are embedded through ongoing learning
• Leadership Statements — Vision and values shared in induction, supervision, and team meetings
• Policies and Procedures — Reflecting a culture of transparency, safeguarding, and empowerment