How to Evidence Quality in Live-in Care Tender Submissions
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Live-in care is one of the most personalised forms of domiciliary care — and commissioners expect bids to demonstrate how that high standard is consistently achieved. Quality in live-in care covers not only the care provided but also the compatibility between carer and client, the home environment, and safeguarding arrangements.
📋 Show Clear Quality Standards
Commissioners want to see that you work to defined, measurable standards. Include:
- Policies and procedures aligned with CQC’s Key Questions
- Regular quality audits and spot checks
- Service user and family feedback loops
📊 Evidence Through Data and Outcomes
Don’t just claim high quality — prove it. Consider including:
- Percentage of care plans reviewed on time
- Safeguarding incidents per 1,000 care days
- Client satisfaction scores
🧍 Highlight Personalisation
Live-in care relies heavily on the right match between carer and client. Show how you:
- Assess compatibility before placement
- Adapt care routines to the individual’s lifestyle and preferences
- Ensure continuity with the same care staff wherever possible
📚 Use Real Case Studies
Case studies bring your quality claims to life. Choose examples that show:
- Positive outcomes following your intervention
- Strong safeguarding and risk management
- Client empowerment and independence