How to Embed Digital Inclusion in Social Care (and Prove It in Tenders)

Embedding digital inclusion starts with understanding what people want technology to do for them. It’s not about getting everyone online — it’s about making digital options part of everyday life, in a way that’s meaningful for each individual.


⚙️ Making It Part of Practice

Ask yourself:

  • Is digital inclusion part of assessments and care plans?
  • Do staff feel confident supporting digital skills?
  • Are there policies in place for safe use of digital tools?
  • Do we evaluate the impact of digital initiatives?

If the answer to any of these is no, you have an opportunity to build more inclusive, future-ready practice.


📋 Governance and Oversight

Commissioners and inspectors expect to see:

  • Digital inclusion included in service audits
  • Training records that cover digital skills and safeguarding
  • Feedback from service users about digital access and confidence

Without this, claims about digital inclusion can sound hollow.


📣 Strong Tender Phrases

Use wording like:

  • “We tailor digital inclusion support to each person’s needs and preferences…”
  • “Staff receive annual training on safe tech use and supporting digital confidence…”
  • “Our quarterly audits track inclusion outcomes including digital access, engagement, and safety…”

It’s not about buzzwords — it’s about believable, embedded practice.


💬 The Final Word

Digital inclusion should never be an afterthought. Done well, it’s a bridge to independence, communication, and choice — and a marker of high-quality care. And in tenders, it’s a quiet way to stand out for all the right reasons.


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Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk

Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd — bringing extensive experience in health and social care tenders, commissioning and strategy.

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