How to Align Your Quality Systems with Both CQC and Commissioner Expectations
Social care providers are under pressure from both CQC and local commissioners — but often they want different things. So how do you build one quality system that keeps both regulators happy?
🎯 Start with a Unified Framework
Split systems waste time and create confusion. Instead, create a shared framework that:
- Aligns with CQC’s five key questions (Safe, Effective, Caring, Responsive, Well-led)
- Includes outcome-focused indicators for commissioner reporting
- Uses one governance structure with clear oversight
📈 Capture Data That Serves Both
Design your monitoring tools so the same data feeds both compliance and improvement:
- Safeguarding trends — for CQC and contract monitoring
- Complaints analysis — for both inspection and commissioner reviews
- Audit results — to support Quality Assurance and reporting obligations
📄 Tailor the Presentation
It’s okay to say the same thing in different ways:
- Use commissioner language: “cost-effectiveness”, “value-based outcomes”, “place-based care”
- Use CQC terms: “regulatory compliance”, “evidence-based practice”, “responsive to need”
Same system. Different emphasis.
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins
🔁 Prefer Flexible Monthly Support?
If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
- Guaranteed hours each month (1, 2, 4 or 8 days)
- Discounted day rates vs ad-hoc consultancy
- Use time flexibly across bids, triage, library updates, renewals
- One-month rollover (fair-use rules applied)
- Cancel anytime before next billing date
🚀 Ready to Win Your Next Bid?
Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)