How Strong Governance Builds Confidence with Commissioners and CQC

Why Governance Matters More Than Ever

Commissioners, regulators, and funders all need confidence that your organisation is well-governed. This isn’t just about having policies in place β€” it’s about how you lead, monitor, and assure the quality and safety of your services.

Strong governance structures provide clear accountability, support continuous improvement, and reduce risks. They also give external stakeholders reassurance that your service is safe, sustainable, and aligned with regulatory and contractual expectations.


What Commissioners and CQC Look For

Whether through tenders, contract monitoring, or inspection, commissioners and CQC are looking for governance that is:

  • Structured β€” with clear roles, reporting lines, and accountability
  • Transparent β€” with robust reporting, audits, and action planning
  • Responsive β€” with mechanisms to address concerns, feedback, and learning
  • Embedded β€” with governance clearly reflected in culture and practice

How to Strengthen Your Evidence

If you want to give commissioners and regulators confidence, consider how you present your governance in tenders, inspections, and reports:

  • Maintain a clear Governance Framework with roles, responsibilities, and reporting structures
  • Use Quality Assurance Method Statements to evidence your approach in tenders
  • Ensure your policies and procedures are up-to-date, CQC-aligned, and implemented in practice
  • Demonstrate how learning from audits, complaints, incidents, and feedback leads to improvement

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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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