How Leadership Drives Quality in Social Care Services

Strong leadership is the foundation of quality in social care. It influences how services operate, how staff feel, and how people supported experience care.

Leadership drives improvement through:

• Clear priorities for quality and outcomes
• Embedding reflective practice and learning
• Creating accountability for standards of care
• Fostering a culture where staff are supported to thrive

Both commissioners and CQC understand this. They expect providers to show how leadership translates into everyday practice — not just in policies, but through tangible evidence of outcomes and quality improvements.