How Digital Inclusion Reduces Inequality in Social Care

Digital inclusion in social care isn’t just about technology — it’s about equality, access, and opportunity.

For people supported by social care services, being excluded from the digital world can mean exclusion from:

• Opportunities to connect with others and reduce loneliness
• Managing personal health through digital tools
• Accessing benefits, housing, and public services now delivered online
• Learning, education, and employment opportunities

Barriers to digital inclusion in social care remain widespread:

• Limited Wi-Fi and technology in supported living or care homes
• Assumptions about people’s ability or interest in using technology
• Workforce lacking digital confidence or training
• Lack of funding for devices, software, and infrastructure

Why does this matter for providers?

• Digital inclusion is linked to equality, rights, and outcomes — key focus areas for CQC and commissioners.
• Being digitally inclusive strengthens your service offer and reputation.
• It supports recruitment and retention by giving staff the tools they need.

Related Resources:

• Bid Strategy & Training for Social Care Providers
• Assistive Technology Method Statements
• Knowledge Hub Index: Social Care Tendering & Compliance

Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers.

Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.