How Digital Inclusion Reduces Inequality in Social Care
Digital inclusion in social care isn’t just about technology — it’s about equality, access, and opportunity.
For people supported by social care services, being excluded from the digital world can mean exclusion from:
- Opportunities to connect with others and reduce loneliness
- Managing personal health through digital tools
- Accessing benefits, housing, and public services now delivered online
- Learning, education, and employment opportunities
Barriers to digital inclusion in social care remain widespread:
- Limited Wi-Fi and technology in supported living or care homes
- Assumptions about people’s ability or interest in using technology
- Workforce lacking digital confidence or training
- Lack of funding for devices, software, and infrastructure
Why does this matter for providers?
- Digital inclusion is linked to equality, rights, and outcomes — key focus areas for CQC and commissioners.
- Being digitally inclusive strengthens your service offer and reputation.
- It supports recruitment and retention by giving staff the tools they need.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)