Designing Calm: How the Physical Environment Shapes Behaviour in PBS

In PBS, the environment isn’t passive — it’s active. Every element either helps or hinders the person’s wellbeing.


When people experience distress or behaviours that challenge, it’s not always about what’s happening to them — it’s often about what’s happening around them. Sensory overload, unclear layout, or noisy, busy spaces can all create tension that builds until the person can no longer cope.


🛋️ Environmental Factors to Consider

  • Lighting: Natural light and warm tones can calm. Fluorescents may agitate.
  • Noise: Echoes, overlapping voices, or background music may overwhelm.
  • Space layout: Can the person move freely? Are escape routes blocked?
  • Smells and textures: Even subtle environmental cues can affect comfort or anxiety.

The goal is to reduce cognitive and sensory load, so the person can focus on engaging, learning, and enjoying life.


🏠 Home-Like, Not Institutional

Where possible, aim for spaces that feel:

  • Predictable but not clinical
  • Safe but not controlling
  • Personalised and empowering

Involving the person in decisions about their environment — colour, furniture, layout — increases autonomy and investment.


📑 What to Say in Tenders and Inspections

When evidencing PBS in bids or inspections, include:

  • Examples of how environmental changes led to improved wellbeing
  • Co-design approaches for creating personalised spaces
  • Staff training on sensory awareness and environmental risk factors

📚 Related Downloads


Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers


Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.

⬅️ Return to Knowledge Hub Index

Written by Mike Harrison, Founder of Impact Guru Ltd — specialists in bid writing and strategy for social care providers

Visit impact-guru.co.uk to browse downloadable strategies, method statements, or get in touch about tender support.

⬅️ Return to Knowledge Hub Index

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