Daily Recording That Actually Supports PBS (Not Box-Ticking)
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Recording in Supported Living often becomes a compliance exercise rather than a PBS tool. Good notes help staff understand patterns, triggers and progress over time. For more detail, see Evidencing Person-Centred Care and Learning From Incidents.
The purpose of PBS-aligned recording
Notes should help teams answer three questions:
- What contributed to the person feeling calm or distressed?
- What proactive strategies worked today?
- What should staff do more or less of tomorrow?
1. Focus on emotional state, not just events
- Record early signs of anxiety, not only behaviours of concern.
- Describe tone, pace, posture — the “how” as much as the “what”.
2. Capture what staff did proactively
- Did they use visuals? Offer choices? Reduce demands?
- Note which strategies prevented escalation.
3. Use neutral, non-judgmental language
- Avoid words like “refused”, “non-compliant” or “attention-seeking”.
- Instead describe context, support offered and observed impact.
4. Highlight positive moments and progress
- Confidence-building moments matter: participation, new skills, independent choices.
- Reinforce what is working.
5. Keep incidents factual and reflective
- Brief description of what happened — no storytelling.
- Identify triggers, early signs, proactive strategies attempted.
- Record how the person recovered and what helped.
6. Make data useful, not overwhelming
- Avoid long essays — short, structured entries are more actionable.
- Use consistent templates that link to the PBS plan.
When recording shifts from “compliance paperwork” to “insight for tomorrow”, teams deliver far more consistent and person-centred PBS support.
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