Creating Safe Spaces to Speak Up: How to Build a Reporting Culture

It’s not enough to say β€œwe encourage reporting.” The real question is: do your staff and service users believe they can speak up β€” and be heard β€” without fear?


🏳️🌈 Culture Eats Policy for Breakfast

You can have the best reporting policies in the world β€” but if your culture doesn’t back them up, they’re just paper. Commissioners want to know that:

  • Staff feel psychologically safe to raise concerns
  • Leaders model openness and transparency
  • Whistleblowers are supported, not isolated

πŸ—£οΈ β€œI Didn’t Know Who to Tell” Is a Warning Sign

Make it crystal clear who to report to, and how. Strong providers ensure that:

  • Reporting lines are visible, accessible, and reinforced in training
  • There’s always an option to report outside the line manager
  • Concerns raised anonymously are still taken seriously

πŸ” From Reporting to Action

Creating a reporting culture isn’t just about listening β€” it’s about responding. Describe how you:

  • Feed back outcomes where appropriate
  • Show that reports lead to real change, not just investigations
  • Publicly affirm that raising concerns is a sign of professionalism

If you’re looking to embed a stronger reporting culture and demonstrate it in tenders, these resources may help:


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Updated for Procurement Act 2023 β€’ CQC-aligned β€’ BASE-aligned (where relevant)


Written by Impact Guru, editorial oversight by Mike Harrison, Founder of Impact Guru Ltd β€” bringing extensive experience in health and social care tenders, commissioning and strategy.

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