Continuous Improvement in Social Care: More Than a Buzzword
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“We are a learning organisation.” It’s a great phrase — but what does it *actually* look like in tenders? Continuous improvement isn’t just about collecting feedback. It’s what you do with it that counts.
📈 What Commissioners Want to See
It’s not enough to show that you meet standards. You need to show how you:
- Track performance over time
- Identify trends and patterns from audits or feedback
- Use that insight to drive tangible service improvements
🛠️ How to Evidence Improvement
In your bid, use practical examples like:
- “We identified a recurring issue with missed meds and introduced double-sign MARs. Incidents dropped by 80%.”
- “People told us care plans were hard to follow. We redesigned the format and satisfaction scores improved.”
🔁 Continuous Means Ongoing
Don’t make improvement sound like a one-off. Describe your review cycles, who’s responsible, and how people using your service are involved.
Continuous improvement isn’t about being perfect. It’s about showing that you notice, reflect, and act.