Business Continuity Isn’t Just for Crises — It’s About Confidence
📍 Service Disruption Response | Rethinking Business Continuity
🛑 Too often, business continuity is treated like an insurance policy — only useful when something bad happens. But in social care, it should be more than that.
Continuity planning is about creating confidence:
- Staff know what to do in a crisis
- Families feel reassured that care won’t stop
- Commissioners trust you to manage risk
- You can sleep at night knowing there’s a plan
👥 Continuity = Culture
Good continuity planning isn’t just about systems and protocols. It’s about culture — making preparedness part of how your service operates day to day.
Do team members know:
- Where to access paper MAR charts if the system goes down?
- Who would lead if the manager was unavailable?
- How to support a person if their regular staff member is off sick?
These aren't 'emergency' questions — they’re trust questions.
📢 Say It Loud (and Often)
Many providers only talk about business continuity when asked. Flip that on its head. Use it to build credibility in your bids, inspections, and family communication.
Try including continuity in:
- Staff newsletters or supervisions
- Intro packs for new families or commissioners
- Welcome training for new starters
The more people who know your plan, the stronger it becomes.
💬 Tender and CQC Language Tips
Commissioners and inspectors want to hear that your plan is:
- Real (not copied and pasted)
- Known (not just by leadership)
- Used (reviewed and tested)
Use phrases like:
- “Our business continuity plan is shared with all staff as part of induction…”
- “Contingency procedures are tested through desktop exercises twice a year…”
- “We rehearse responses to likely disruptions, such as staff absence or system outages…”
💼 Rapid Support Products (fast turnaround options)
- ⚡ 48-Hour Tender Triage
- 🆘 Bid Rescue Session – 60 minutes
- ✍️ Score Booster – Tender Answer Rewrite
- 🧩 Tender Answer Blueprint
- 📝 Tender Proofreading & Light Editing
- 🔍 Pre-Tender Readiness Audit
- 📁 Tender Document Review
🚀 Need a Bid Writing Quote?
If you’re exploring support for an upcoming tender or framework, request a quick, no-obligation quote. I’ll review your documents and respond with:
- A clear scope of work
- Estimated days required
- A fixed fee quote
- Any risks, considerations or quick wins
🔁 Prefer Flexible Monthly Support?
If you regularly handle tenders, frameworks or call-offs, a Monthly Bid Support Retainer may be a better fit.
- Guaranteed hours each month (1, 2, 4 or 8 days)
- Discounted day rates vs ad-hoc consultancy
- Use time flexibly across bids, triage, library updates, renewals
- One-month rollover (fair-use rules applied)
- Cancel anytime before next billing date
🚀 Ready to Win Your Next Bid?
Chat on WhatsApp or email Mike.Harrison@impact-guru.co.uk
Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)